PawsyLabsReviews of pawsylabs.com

I asked them about 5 times for third party testing and they responded with promises to get that info to me, but they haven't, and it was genuinely 5 times that i asked. My dog is really sick with a spinal condition, she's pretty old, and in a deteriorating state + on many supplements so i do need to be 100% sure of what i'm giving her, they were nice in the emails and understanding of my situation and promised to get me the info, each email was responded to by a different person too... their product still might be good, i haven't tried it, but they don't do third party testing so do be careful

Total over-priced rip off w extremely small portion. What u see looks big but it's as small as a jar of eye cream. WAY OVERPRICED RIP OFF!! What's even worse is not just the price and size of product... NONE OF MY 4 toy dogs would eat it let again touch any of the delish homemade balanced food I make for them they usually devour when I sprinkle this as topper/supplement!!

UK Ordered parasite drops 2 bottles… so would it last awhile. Took nearly three weeks to arrive. Then an email saying my next order is on its way! I did not make a subscription repeat order. Money debited from my account before I had the chance to cancel. #PL2236755 Aug 30th 2026 #93965943025 Oct 4th - email left the warehouse £102……I am furious.

Their product is from China which means there is no quality control. To add insult to injury, they turned my one time purchase into a monthly subscription so I add to go through PayPal to stop them. I strongly suggest using no animal product from China unless you personally can guarantee their quality. After receiving Pawsy response: the email I received from Trustpilot regarding my review was immediately followed from an email from Pawsy telling me that they are going to try 13 more times to charge me even after I canceled their subscription. I reiterate my original statement; don’t buy from Pawsy.

I placed an order with PawsyLabs on 27 August for Parasite Cleanse Drops, purchasing their Buy 3, Get 2 Free offer for £75.99. I am very careful when purchasing online to check whether I am signing up for a subscription or recurring payment. To my knowledge, I did not select, request or agree to a subscription. The confirmation I received from PawsyLabs was simply headed “Thank You For Your Order” and confirmed my purchase. I received no correspondence confirming that a subscription had been activated, no details of a subscription or recurring payment schedule, and no advance notification that another payment was going to be taken. Exactly one month later, on 27 September, I unexpectedly received confirmation from PawsyLabs of a NEW order for three bottles costing £76.80. I did not place this order. By this point I had actually stopped using the Parasite Cleanse Drops because my dog's allergies, which we had previously managed effectively, appeared to have been re-triggered after starting the product. I still have four unopened packages from my original purchase. Despite this, I had decided not to complain and wasn't even intending to take PawsyLabs up on their advertised 90-day money-back guarantee. I was prepared to accept that the product hadn't suited my dog and leave it at that. It was the unexpected confirmation of another order for three more bottles, and the associated £76.80 payment, that prompted me to contact PawsyLabs. I have asked them to refund the £76.80, cancel whatever subscription has apparently been associated with my details, and confirm that no further orders or payments will be taken. I have also raised the payment with PayPal. What concerns me further is that, after this happened, I looked at other customer reviews and found reports from other people describing unexpected repeat orders or subscriptions. My original order was five bottles for £75.99. The subsequent order I did not place is for three bottles at £76.80, so it isn't even simply a repeat of my original purchase. I will update this review to reflect how PawsyLabs responds and whether the £76.80 is refunded. For anyone considering purchasing from PawsyLabs, I would strongly recommend keeping your original order confirmation and monitoring your payment method afterwards for any further charges.

WARNING TO ALL, DO NOT BUY FROM THIS COMPANY!! I received my first order of 5 bottles 3 weeks ago. I was out of town for 2 weeks so I've had barely a week to see any improvement in my dogs, and there have been none yet. But then I received an email 2 days ago, saying Thank You for my order and they would ship it promptly. I DIDN'T PLACE ANOTHER ORDER! So I emailed them, marked urgent, to CANCEL the order and DO NOT SHIP. I got an auto-response issuing me a ticket number and that someone would be contacting me about my problem. I emailed them again, warning them not to send that order or charge my card! I received another auto-response, but nothing from an actual person. Yesterday, I get a notification from my bank, that my account was overdrawn $88, because Pawsy charged $100 to my account! They completely ignored my emails for 2 days. I searched online for a phone number and finally found one. But it's also automated, there are no humans in their customer service! You have to leave them a message and then wait for an email response! I have yet to find a way to cancel any further orders, wondering they are going to charge me $100 every 3 weeks?? I HIGHLY RECOMMEND EVERYONE AVOID THIS COMPANY LIKE THE PLAGUE!

Product was not effective. I ordered a 90 day supply of the parasite drops. I was hopeful that this would help my pup’s skin allergies so he could stop cytopoint shots. To my surprise - within one month another shipment was sent as it was a subscription. I stopped the subscription as I had plenty, I put two of my other dogs on the drops to see if any improvement with anything for the other 2. In 90 days, no improvement with anything of the dogs and they only reimbursed one of the shipments although I did complain of no improvement before thirty days as well as asking for refund before the 90 day warranty. Customer service was pleasant to work with although they tried to negotiate refunding me less than 100% - this occurred four times before they refunded the 100% of one of the shipments only.

This company appears to be fraudulent. I have multiple tickets and multiple phone messages regarding an order that was sent to a wrong address a month ago. It was never corrected and now I get an email about another shipment billed and sent to the same wrong address. None of my tickets have been answered. I never was informed I was automatically signed up for a subscription. I never requested monthly shipments. How can a subscription be activated if no orders have ever been delivered???!