PawsyLabsPawsyLabs is listed under Pet Stores in Newark, Delaware.
PawsyLabs (pawsylabs.com) has 213 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing213 approved reviews, newest moderated first
Patti K.
I canceled my order! It shipped and pulled out my account! Contacted customer service they quickly responded and refunded my money!
Response from PawsyLabsOct 11, 2026
Hi Patti, Having an order go out after you've cancelled is really frustrating, and we're sorry that happened. Thank you for giving us the chance to put it right, and for sharing that we did. Your money back, no fuss: that's how it should be. Warmly, Judy Ann from PawsyLabs 🐾
Terry A.
I had an issue with my initial order. Customer service was on top of the issue immediately and everything was resolved.
Response from PawsyLabsOct 11, 2026
Thank you, Terry! 🐾 A bumpy first order isn't the welcome we want anyone to have, so we're really glad we could jump on it and get everything sorted. Welcome to the PawsyLabs family! The PawsyLabs Team 💚
Yvette
Little bit hard to find out how to cancell subscription (OAP )but once sent was very quick with replies and advice.
Response from PawsyLabsOct 11, 2026
Hi Yvette, Thank you for the honest feedback. We really do listen to every comment. We're glad that once you reached out, the replies were quick and the advice actually helped. Kind regards, Sheena from PawsyLabs 🐾
Jenny
I had a query regarding an order and subscription, Marlon dealt with it incredibly promptly. Excellent customer service, very impressed!
Response from PawsyLabsOct 11, 2026
Jenny, thank you! Marlon here 😊 "Incredibly promptly"? I'll take that! Order and subscription questions can get a bit tangled, so I'm glad I could untangle them for you quickly. Thanks for taking the time to write this. Marlon | PawsyLabs Customer Care 🐾
Bradley J H.
I was frustrated because I hadn't received a notice that my subscription order was being fulfilled. I asked why I wasn't given a choice to skip a month. The person who handled my case offered to let me order every 60 days. So I decided not to cancel the subscription. I was very happy with the turnaround time and will definitely stick with them,
Response from PawsyLabsOct 11, 2026
Hi Bradley, We completely get the frustration, and thank you for giving us the chance to make it right instead of just walking away. Every 60 days suits plenty of dogs perfectly, and you can always tweak the schedule if your needs change. We're really happy you're sticking with us! 🐾 All the best, Christian from PawsyLabs 💚
Medea W.
While the product works for my dogs the customer service is horrible. I opted for a one time purchase and yet they still charged my card a second time as if I opted for a subscription. I contacted the company well before it was shipped and they waited until it actually shipped before responding to me telling me there was nothing they could do since it’s already gone out! I will not order from this company again due to this. I will find another solution
Response from PawsyLabsOct 4, 2026
We’re truly sorry for the frustration you experienced, Medea. We’d appreciate the opportunity to make things right—please contact us at [email protected] so our team can personally assist you with your concerns. ❤️
Gerry N.
Good experience
Response from PawsyLabsSep 29, 2026
Thank you so much for your wonderful feedback, Gerry! ❤️ We’re delighted to hear you had a good experience with PawsyLabs. We truly appreciate your support! 🐾✨
Anna W.
Company offers a 90 day money back guarantee but when you email to request the returns details you get back a generic email offering just 15% refund to keep the item. Why would I want to keep something my dog doesn't like. I only tried the product on the basis of the money back guarantee. If your dog is fussy I would recommend you avoid this company ##UPDATE## After many push back emails of offering 15% refund then 30% refund they've finally offered to refund the full amount without returning the product. Changed from 1* to 3* due to the overall outcome
Response from PawsyLabsOct 11, 2026
Hi Anna, Thank you for coming back to update your review. That means a lot, and thank you for your patience through all the back-and-forth. We're glad it ended with a full refund, and we're sorry your fussy pup didn't take to the drops. Some dogs simply know what they like! If there's ever anything else we can do for you, just email [email protected]. Warmly, Lisa from PawsyLabs 💚
