I do not like supporting companies that practice these principals. I did not want to be on an automatic schedule. I haven't even finished my first bottle and received another order. It was very difficult to stop any further orders or even figure out how to get to the portal to manage my account. It's preditory behavior and that is what is wrong with this world. If your product is that great it should be able to stand on it's own.
That being said your cutomer service person I worked with was very helpful.
VS
Valerie S.
Ingredients sourced in china
Pawsylabs sources all their ingredients from china. I’m sorry but I want ingredients sourced here in the USA. I canceled before I even got the product after I found that out. I don’t want my dog digesting things coming from china who is unregulated. They did respond to quickly when I asked where they manufactured and got their ingredients. We’ll see how fast I get refunded.
Response from PawsyLabsOct 11, 2026
Hi Valerie, thank you for the honest review, and for asking us directly before your order arrived. You're right: many of the botanicals in our formula are sourced in China. For the herbal extracts at the core of this formula, that's where the highest-quality raw material grows, and we'd rather tell you that plainly than hide it.
Where we'd gently disagree is "unregulated." We don't settle for anything less than the highest-quality ingredients. Every bottle is made in a GMP-certified facility, which is the same quality standard premium veterinary supplements are produced under. And every single batch is tested by an independent third-party laboratory for heavy metals, microbials and pesticides before it's released. That isn't a spot check. It covers every batch, and it's the part we never compromise on.
We completely respect wanting US-sourced ingredients, and we appreciate that you asked first. Your refund has been issued in full, so it should show on your statement within a few business days. If anything looks off, just email [email protected] and we'll sort it out right away.
— The PawsyLabs Team
AW
Anna W.
Company offers a 90 day money back…
Company offers a 90 day money back guarantee but when you email to request the returns details you get back a generic email offering just 15% refund to keep the item. Why would I want to keep something my dog doesn't like. I only tried the product on the basis of the money back guarantee. If your dog is fussy I would recommend you avoid this company
##UPDATE## After many push back emails of offering 15% refund then 30% refund they've finally offered to refund the full amount without returning the product. Changed from 1* to 3* due to the overall outcome
Response from PawsyLabsOct 11, 2026
Hi Anna,
Thank you for coming back to update your review. That means a lot, and thank you for your patience through all the back-and-forth. We're glad it ended with a full refund, and we're sorry your fussy pup didn't take to the drops. Some dogs simply know what they like!
If there's ever anything else we can do for you, just email [email protected].
Warmly,
Lisa from PawsyLabs 💚
JG
John G.
Great responsive customer support.
Great responsive customer support.
Response from PawsyLabsSep 29, 2026
Thank you so much for your feedback, John! ❤️ We’re glad to hear that you found our customer support responsive and helpful. We truly appreciate your support and taking the time to share your experience! 🐾✨
AK
Angela K.
It’s just too expensive for me
It’s just too expensive for me
LL
Linda Lou K.
So far so good
So far so good . I will do an update after I give Pawsy's parasite cleanse a try I have four dogs that I'm hoping I see changes now they are my children and I'd like to give them the best life I can and I have seen my dogs having some of the same problems that your ad covers so I will recap in a couple weeks
Response from PawsyLabsAug 23, 2026
Thank you, Linda — four dogs is a houseful of love, and we're honoured you're trusting us with all of them. Consistency over the full course is what makes the difference, so we'd genuinely love to hear your recap in a couple of weeks. If any questions come up along the way, we're at [email protected] anytime. 🐾 — The PawsyLabs Team
MG
Matthew G.
The service was a five star
The service was a five star, but the product was a big zero for my dog.
Response from PawsyLabsJul 13, 2026
Thank you for the kind words about our team, Matthew — and we're genuinely sorry the drops didn't bring the results you and your dog were hoping for. Every dog is different, and we'd really like the chance to help, whether that's troubleshooting the routine or making things right. Please reach out to us anytime and we'll take good care of you. 🐾 — The PawsyLabs Team
