PawSeat.comReviews of pawseat.com

Response from PawSeat.comJun 30, 2023

Hi Marianne, this is Katy from PawSeat! I want to start by offering my sincerest apologies for the experience you've had. We have received your emails and responded accordingly. However, it seems that you may have placed your order with a copycat or fraudulent store. The order number format and pricing do not match that of PawSeat.com, and we couldn't find your order using your name or email in our system. We strongly recommend contacting your credit card company immediately to seek assistance in obtaining a refund from the dishonest company that failed to deliver as promised. If you would like to place an order for an authentic PawSeat® directly from PawSeat.com, we would be more than happy to provide you with a complementary discount. Our customer care team will be reaching out to you via email right away with further details. Lastly, we cannot emphasize enough the importance of verifying the URL – please ensure that you are visiting PawSeat.com and not a different website. Once again, we deeply regret any inconvenience this situation has caused you. Rest assured, your credit card company should be able to assist you in recovering your funds. Thank you for your interest in PawSeat, and we hope you have a wonderful day! Warm regards, Katy

Response from PawSeat.comMay 3, 2023

Hi Melody, Katy from PawSeat here 🐾 First off, I want to say thank you for trusting us with your order. I'm extremely sorry to hear that you've had a negative experience so far 😔 It appears that the courier we used, GLS, has been unsuccessful in delivering your package to your address, and the package got returned to us. This is completely unacceptable, and I apologize for the inconvenience this has caused. As soon as we were made aware of the issue, our warehouse team reshipped your package and it should be with you later this week. I have made sure to resend you an email with the updated tracking information. We know that it's been a long wait, and we understand that we could have communicated better throughout this process. That's on us, and we're sorry – that's definitely not the type of experience we want our customers to have. That's why we've applied a 20% discount to your order as a gesture of goodwill for the delay. I hope that this can make up for the inconvenience to some extent and that you and your furry friend can enjoy the PawSeat for many happy travels to come! Again, I apologize for the issues and for any miscommunication on our part. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We're here to help in any way we can. Thank you for your understanding and support. We appreciate you choosing PawSeat! Best regards, Katy