Maryanna P.
It took over 3 weeks for the seat to…
It took over 3 weeks for the seat to arrive. Upon arrival I installed the seat in my vehicle for my miniature dachshund. The seat is too short to accommodate my miniature dachshund and the snaps that hold the front of the seat closed keep coming undone while I'm driving. I tried to return the seat for a refund. I had 2 choices: keep the seat to gift to someone else and get a 50% refund or return the seat for a full refund. Unfortunately to return the seat for a full refund you have to pay for shipping it to California. The cost of shipping was more than half of what I paid for the seat. So I am stuck with just a 50% refund for a seat I can't use and don't feel I can give to anyone because the front flap will not stayed closed.
Response from PawSeat.comDec 23, 2022
Hi Maryanna, Katy from PawSeat here. First off, thank you so much for trusting us with your order! And I'm so incredibly sorry that the experience you've had shopping with us wasn't excellent, both due to the long delay and the unsatisfactory performance of the snaps on the PawSeat you've received. Since you've placed your order, we've moved our fulfilment to the US completely and have been offering 1-4 business day shipping for free – I'm very sorry you've had to wait for such a long time for your order to arrive. And, most importantly, I'm very sorry that the solution our team has offered wasn't satisfactory. We'd be more than happy to make it right so that you're 100% satisfied with your shopping experience – be sure to send us another email to [email protected] and we'll be sure to resolve this! Best wishes, Katy