PawSeat.comReviews of pawseat.com

Response from PawSeat.comOct 31, 2023

Hi Juliette, Katy from PawSeat here 🐾 I'm truly sorry to hear about the trouble you're experiencing with the zippers and snaps on your PawSeat. It's definitely not the kind of experience we want any of our customers to have, and I appreciate you bringing this to our attention. It sounds like there might be a defect with the product you received, and I want to assure you that we're committed to resolving this issue promptly. We take pride in the quality of our products, and it's important to us that they meet not only our standards but, more importantly, your expectations. To help us get this sorted out for you as quickly as possible, could you please send us a photos of the issue to [email protected]? This will help our quality control team understand what went wrong and ensure we prevent such issues in the future. In the meantime, we'd like to offer you two options to resolve this matter: – We can send you a replacement PawSeat immediately, at no additional cost to you. – If you prefer, we can process a full refund for your purchase. Please let us know which option works best for you, or if there's anything else we can do to make this right. Our goal is to ensure you and your furry friend are happy and safe with our products. Again, I'm very sorry for any inconvenience this has caused. We value your support and are here to help in any way we can. Thank you for your patience and understanding, Juliette. We look forward to hearing from you soon and resolving this issue to your satisfaction. Warm regards, Katy