PawSeat.comReviews of pawseat.com

Response from PawSeat.comOct 31, 2023

Hi Juliette, Katy from PawSeat here 🐾 I'm truly sorry to hear about the trouble you're experiencing with the zippers and snaps on your PawSeat. It's definitely not the kind of experience we want any of our customers to have, and I appreciate you bringing this to our attention. It sounds like there might be a defect with the product you received, and I want to assure you that we're committed to resolving this issue promptly. We take pride in the quality of our products, and it's important to us that they meet not only our standards but, more importantly, your expectations. To help us get this sorted out for you as quickly as possible, could you please send us a photos of the issue to [email protected]? This will help our quality control team understand what went wrong and ensure we prevent such issues in the future. In the meantime, we'd like to offer you two options to resolve this matter: – We can send you a replacement PawSeat immediately, at no additional cost to you. – If you prefer, we can process a full refund for your purchase. Please let us know which option works best for you, or if there's anything else we can do to make this right. Our goal is to ensure you and your furry friend are happy and safe with our products. Again, I'm very sorry for any inconvenience this has caused. We value your support and are here to help in any way we can. Thank you for your patience and understanding, Juliette. We look forward to hearing from you soon and resolving this issue to your satisfaction. Warm regards, Katy

Response from PawSeat.comJun 30, 2023

Hi Marianne, this is Katy from PawSeat! I want to start by offering my sincerest apologies for the experience you've had. We have received your emails and responded accordingly. However, it seems that you may have placed your order with a copycat or fraudulent store. The order number format and pricing do not match that of PawSeat.com, and we couldn't find your order using your name or email in our system. We strongly recommend contacting your credit card company immediately to seek assistance in obtaining a refund from the dishonest company that failed to deliver as promised. If you would like to place an order for an authentic PawSeat® directly from PawSeat.com, we would be more than happy to provide you with a complementary discount. Our customer care team will be reaching out to you via email right away with further details. Lastly, we cannot emphasize enough the importance of verifying the URL – please ensure that you are visiting PawSeat.com and not a different website. Once again, we deeply regret any inconvenience this situation has caused you. Rest assured, your credit card company should be able to assist you in recovering your funds. Thank you for your interest in PawSeat, and we hope you have a wonderful day! Warm regards, Katy

Response from PawSeat.comMay 3, 2023

Hi Melody, Katy from PawSeat here 🐾 First off, I want to say thank you for trusting us with your order. I'm extremely sorry to hear that you've had a negative experience so far 😔 It appears that the courier we used, GLS, has been unsuccessful in delivering your package to your address, and the package got returned to us. This is completely unacceptable, and I apologize for the inconvenience this has caused. As soon as we were made aware of the issue, our warehouse team reshipped your package and it should be with you later this week. I have made sure to resend you an email with the updated tracking information. We know that it's been a long wait, and we understand that we could have communicated better throughout this process. That's on us, and we're sorry – that's definitely not the type of experience we want our customers to have. That's why we've applied a 20% discount to your order as a gesture of goodwill for the delay. I hope that this can make up for the inconvenience to some extent and that you and your furry friend can enjoy the PawSeat for many happy travels to come! Again, I apologize for the issues and for any miscommunication on our part. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We're here to help in any way we can. Thank you for your understanding and support. We appreciate you choosing PawSeat! Best regards, Katy

Response from PawSeat.comMar 5, 2023

Hi Lou, Katy here with PawSeat. First off, I'm terribly sorry you've had such an experience. Could you please clarify which email you've been sending your messages to, and possibly send another email, since unfortunately we're unable to find your order by name? Our only customer care email that we use is [email protected] and we do respond to all messages within 24 hours. We also have our customer support over facebook as well if that's preferred! If you've indeed placed your order with us and have not received it, we'll be more than happy to send a replacement or issue a full refund. Once again, I'm sorry for the poor experience you've had and I hope we can make this right! Best wishes, Katy