Lou H.
Terrible customer service
I purchased a paw seat in December 2022 and it NEVER arrived. I have sent numerous emails and have not received any response. Would NOT recommend this company. Terrible customer service. I
Response from PawSeat.comMar 5, 2023
Hi Lou, Katy here with PawSeat. First off, I'm terribly sorry you've had such an experience. Could you please clarify which email you've been sending your messages to, and possibly send another email, since unfortunately we're unable to find your order by name? Our only customer care email that we use is [email protected] and we do respond to all messages within 24 hours. We also have our customer support over facebook as well if that's preferred! If you've indeed placed your order with us and have not received it, we'll be more than happy to send a replacement or issue a full refund. Once again, I'm sorry for the poor experience you've had and I hope we can make this right! Best wishes, Katy


