PawpReviews of pawp.com

I have mixed feelings - overall my experience was positive. I was able to communicate with vets through the night while monitoring my pet's condition. These vets did not advise emergency care despite a very high respiratory rate (in the 60s). However, they were quick to respond and give advice on evaluating his condition. That was through the advice line (not emergency line). In the am I called my vet and they said not to wait on urgent care and to bring him to ER immediately. I went on Pawp emergency line to get it approved. The emergency line was much slower to respond. The estimated wait time was 1 minute the whole time, but it actually took I believe a half hour before they answered. They approved the fund almost immediately and did a brief vid call - the vet was friendly and gave good advice, but honestly at that point I just wanted her to approve and hang up so I could jump in the car and rush to the vet. I would say my arrival to the vet was ultimately delayed about an hour by this process. I also suspect that had I called my vet during the evening and they had said to bring him to emergency, that I may have had a different response from Pawp in the evening. Pawp is incentivized to say don't take them in...vet is incentivized to say take them in...so take each with a grain of salt I suppose. The fund approval and use process was very simple and was refunded promptly. I think this service works well for certain types of emergencies. The fact that they allow pre existing conditions is practically a miracle for situations like mine. I see some other very frustrated reviews and I guess I would suggest (a) call your vet and get their opinion in addition to Pawp's (b) if your vet says to come immediately, get in the Pawp emergency line and keep it on while you drive to the vet and get your pet in - preferably on a separate device so you can have another phone to communicate with the vet (c) if possible take a short video of your pet in distress on the way to the vet/before you leave, so that if they don't answer before you send them in, you can provide some video evidence on the Pawp call - again, ideally on a different device. Verbally state date/time and symptoms that are not immediately apparent in the vid (d) when they answer tell them that your vet said to come to emergency immediately and tell them how long you had to wait to get through to Pawp emergency line (e) if they refuse to release funds because you didn't wait for them, clearly state that the wait time was unacceptable (f) document everything you can - the wait time, the vet discussion, the text logs, and the vid visit (g) the pet's vet trip has to be within 4 hrs of the pawp call, so get documentation from your vet of the time of arrival (h) if funds were not released, submit a formal complaint with the company including above documentation. I hope this helps some folks out. I want to re-iterate that despite these issues, my experience was overall quite positive and the vets I spoke with seemed experienced and professional. If you have a pet with a pre-existing condition I don't think there is any better service available - possible not any alternative at all - so I'm still giving them 4 stars.

I found the vet I chatted with was very through considering we was on virtual.

We had to take our puppy to the emergency vet and while waiting I came across Pawp insurance well From what I read it seemed like a great choice but minutes after I bought the policy I read where it's just for an online vet and they have to give you permission to go to the regular vet so I immediately cancelled within minutes they excepted it and said the emergency 3000 was gone but I still had access to online vets which ticked me off I sent a message asking if my $19.00 wouldbe refunded since it was just a few mins when I opened it and closed it they sent back and said no but I still had access to their online vets. I told them they were liars and thieves and it was wrong to keep my money for something I cancelled in a few mins but guess what they are and they don't care. Stay far away from this company it's a scam and a rip off. Good business would of refunded it

I'm loving this service so far... Very helpful.. Thank you!!

Dr. Tasheira was very kind and helpful and gave me some good advice. I was very grateful for your services. Thank you.

Was a member for many months and my situation changed where my work compensation comes at the end of the month. I spoke on the site with "Jeffrey" and asked them to change my billing date from earlier in the month to later in the month. Seemed like a very easy request and I was denied! Something so simple as changing a billing date apparently is not an option, so canceling was the only option at that point. I am very shocked that such a simple request was denied and that apparently my business is not important enough where they could change my billing date by 2 weeks. I hardly call that customer service, well poor customer service yes. I am shocked and disappointed something so simple could not be accommodated.

Great job! Snowy is up and doing great. She had a small food issue. Thank heavens you guys were here to help. I was so worried. You guys told me exactly what to do. You even gave me my chat in writing in case I forgot. You guys gave me exact information. I was provided a few pages of help and information. Thank you. It worked. Snowy is back to normal and doing awesome.

I was having a very stressful event yesterday with my eldest furr baby. I have never had to use my Pawp before but yesterday I did. The process was easy and the vets were amazing. The end result was putting my furr baby down but he had a great 15 years. God Bless all of you at Pawp for being there through this.