Dia N.
Rip-off
Rip-off. I had a documented emergency with my cat, Sam, on August 24, 2021. I experienced a video approved emergency with my cat, Emma, on 12/25/2021. Pawp would not cover the expenses because it had paid $395.00 to pay for Sam’s expenses on 8/24/2021. The customer service representative explained that you are entitled to only one emergency payment per year, regardless of how much of the supposed $3,000 annual coverage you actually use. Quite a money maker for Pawp
Response from PawpDec 6, 2021
We're so sorry you had this experience. As stated on the website and our social accounts - the emergency fund can only be used once per year. Please reach out to [email protected] and we'd be happy to further explain Pawp's guidelines!



