PawpReviews of pawp.com

I canceled my membership back in November due to a loss in income and not being able to afford it anymore. I was given a free month and thought that my policy would be canceled after said free month. Wrong. I was just charged for ANOTHER month after I had thought it was canceled. I contacted support and explained what happened and was told that the policy was canceled today by customer support and they would not be issuing a refund due to the fact that there was no record of me asking to cancel. However I have both screenshots AND email receipts of the conversation I had with a support rep. I told the rep of this and told them I wanted for someone to call me so that I could speak to someone instead of messages and I had to do this two or three times before the rep just issued me a refund and I instituted I wanted to speak to someone, and the reps response was “ I just said your refund request has been processed. 😊”. Ridiculous that you can’t even speak to someone on the phone. If I knew it was going to be this difficult to cancel and be misled and just been rude to I would not have signed up for this insurance. Edit: Finally got ahold of someone and they were able to clarify the miscommunication however I will not be going back to this company.

Outstanding service! Incredibly easy to use from start to finish. Our 22 lb dog ate a bunch of chocolate and needed immediate services. PAWP made the process easy.

It's really great to have a Veterinarian on Call !!! Thanks for everything, glad I have a PAWP account for my 3 furry friends !

My young cat started vomiting. Being a first time cat owner I tried to remain calm and just keep my eye on things, but I panicked on the third day. My own vet could not see me until mid February. The emergency pet clinic said it operated on a first come first served policy and there was quite a line in front of me already. I went online and found Pawp. My experience was a very good one. I spoke with a vet tech rather than hold for a few minutes for a veterinarian. She asked a few questions, suggested the problem and gave me a plan to follow. She was correct and the problem was completely solved – she saved me a lot of worry and time and probably expense, too. I’m on a free trial with Pawp but will pay for the app after the trial ends. Even if I never need it again I don’t mind paying for a service that can help pets and people that are panicked like me.

I needed advice and the people at Pawp helped a lot.

You are most appreciated. My poor Bella was so sick and it was right before I got paid naturally. Thank you so much for taking care of my baby. If not for you I never would have gotten to the bottom of it. Thank you so much.

Great service and worth every penny.

You did great. I had a little trouble finding a way to contact you but now all I need to do is be reimbursed for the fee I paid the vet. Thanks