PawpReviews of pawp.com

4.41,735 reviews
Animal Health
447 Broadway, New York, New York

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Pawp

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About Pawp

Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.

Pawp (pawp.com) has 1,735 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: pawp.com
Website: pawp.com
Category: Animal Health
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pawp reviews

1,735 approved reviews, newest moderated first

Roselia O.
Mar 8, 2022
great answers to the problem
great answers to the problem
Response from PawpMar 9, 2022
Hi Roselia, thank you for sharing! We're happy to help.
Amanda
Mar 8, 2022
Great
My LVT was great. Although I was able to use my funds.
Response from PawpMar 9, 2022
Hi Amanda, thank you for taking the time to leave this review. I'm glad to hear that our LVT was able to help. (:
Gina C. L.R. A.
Mar 8, 2022
Pawp vets are more concerned with rules than pets
Pawp vets are much more concerned with making sure all the T's are crossed and all the I's are dotted than they are about saving a dejected, depleted, wounded little animal whose newly adoptive mom (cause she was dumped and animal control said they would just put puppy down) can't afford a new pup but is doing "make do" medicine which is desirable over a lethal injection in that oozy little infected, mangy front paw! But don't worry! Dr. Mom has been nursing babies back with home remedies and farm supplies for a long time. Gurlfren (LIKE COUNTRY FOLK!) WILL survive...and thrive!
Response from PawpMar 9, 2022
Hi Gina, Thank you for taking the time to leave this review and I’m sorry to hear that you had a negative experience. This is never what we want with our members. We want to make sure our rules and regulations are understood as clearly as possible. Our vet professionals team does their absolute best to provide expert advice and support for the given situation, via chat and/or video call. Because we provide telehealth and teletriage services at this time, there are specific limitations to what our vet pros team can provide. Our services act as an expert first line of defense and we recognize that some treatment does need an in person vet visit. Our members' feedback is extremely important to us and I want to take the time to understand what might have happened. Please reach out to my team member at [email protected] to further discuss your situation. We are all sending you much love and thinking of you during this hard time. -Best wishes, Pawp Support Team
Gloria M.
Mar 7, 2022
Happy with the results
The vet let me know what might be wrong with my dog
Response from PawpMar 8, 2022
Hi Gloria, thank you for taking the time to share! I'm glad you were able to get help. (:
RoseMarie D.
Mar 5, 2022
Vets are great
Haven't been able to use emergency portion but vets are always available and make sure all concerns are met before ending call.
Response from PawpMar 6, 2022
Thanks for taking the time to share your experience! I'm happy to hear that you've been able to get your concerns addressed by our vets. We are always here for you. (:
Julie C.
Mar 5, 2022
Chat with vet
My dog, the love of my life, was diagnosed with beginning kidney failure. Looking up info about this online was overwhelming and I felt totally hopeless. So I contacted Pawp for an online chat with one of their veterinarians. The chat with Jessica was not very long but I came away from it with a clear plan of what I need to do and where to go now to ensure I can have my baby with me as long as possible and keep her as healthy and comfortable as possible. I hope I never need to use Pawps emergency coverage for any of my furry kids; this consult alone is well worth the monthly fee they charge. I am very glad I contacted them and am now able to move forward with managing this condition. Thank you Pawp!
Response from PawpMar 6, 2022
Hi Julie, I am sorry to hear what your dog is going through. As a team of pet parents we can understand how stressful this must be. I'm glad to hear that our vet pros were able to help create a plan for you. Everyone at Pawp is always here for you. I appreciate you taking the time to write a review regarding your experience. We are sending lots of love to you both! <3
Joan B.
Mar 4, 2022
I didn't use the service but Elise was…
I didn't use the service but Elise was very comforting and kind and I appreciated her so much: Baby has settled down so we can wait until the next emergency. Thanks,
Response from PawpMar 6, 2022
I'm happy to hear that Baby is doing well. Thank you for taking the time to share your experience. Wishing you both the best!
customer
Mar 4, 2022
It was good when I finally got it to…
It was good when I finally got it to work I had to use my MacBook because the app wouldn’t work on my phone
Response from PawpMar 6, 2022
I'm happy to hear that you enjoyed using Pawp. I am sorry that you were having trouble connecting through the app. If you're ever having trouble feel free to reach out to us so that we can help! (:

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Pawp vets are more concerned with rules than pets

Happy with the results

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I didn't use the service but Elise was…

It was good when I finally got it to…