PawpReviews of pawp.com

Pawp gives me so much peace of mind, and for one price for all 3 of my dogs, you can't beat it. I love being able to hop on the chat with a vet anytime I need when one of them gets hurt or isn't feeling well to get tips on how to help them the best or know if I should worry about taking them in to the vet. Before I would just worry about if I was doing the right thing the whole time. Grateful for Pawp!

Chi from PAWP Support was with me all the way. Freaking Vet Hospital will NOT TREAT my Riley if no payment was made in advance. I was livid. I called the support staff and Chi assisted us all the way. I had to read the rules and their policies again so I don’t mess up Riley’s insurance benefits. After that, Riley was released and I was very happy.

This is BO.again, Iwrote about the reinbustment that pawp would not pay. they reply back to contact Hanna, when I tried ,I could not. And after Tenicka passed on, they took out another month out of my account.that the kind of people that are SCAMMERS.

Absolutely amazing

Pawp only reimburses emergencies that “require attention within 4 hours”. Meaning if your pet has toxic ingestion, can’t breathe etc, be sure to call pawp before deeming it an emergency and going to the vet because their vet techs know better via a video call than a licensed veterinarian in person. It’s complete nonsense. My cat had lily toxicity confirmed by two vets (and documented Lily pollen on his fur) and I was told that I’m not eligible for my emergency fund because I called pawp only after my cat had been submitted for treatment and I was still sitting in the emergency room. Furthermore despite listing toxic ingestion as the first item on their list of emergency fund eligible, they unlike every other credible source (the FDA, the ASPCA, licensed vets) think that lily treatment is preventative and not emergency. Customer support team is unhelpful and was dismissive after I detailed out and explained my cats diagnosis. I asked who makes the assessments about lily poisoning being an emergency or not, as all experts say it is, and they refused to respond to me question. I imagine most of the positive reviews here are for their video technician support that answers various questions you might have - a decent offering; but not for their emergency fund. I see they state they need this video call to ensure good reason to use their emergency fund, I’d think 15 pages of vet notes, proof of payment, and expert opinions like the FDA and the ASPCA would be enough for that. I expect their rating here will go down as more of their users look to use the emergency service they advertise.

I had an informative chat with PAWP vet. While the vet wasn't legally allowed to tell me how much Bonine I could give my dog, she did give me a comprehensive list of medications my dig shouldn't have because of a MDR1 genetic issue. I'm pleased.

I just needed help with a small problem and it was handled professionally and to my satisfaction.

I had a wonderful experience with PAWP on one of the saddest days of my life. On 2/21/22, my darling 13.5 year old Weimaraner Lucian started bleeding from a (previously undiagnosed) spleen hemangiosarcoma and had a very distended belly and pale gums. I contacted the PAWP vet by video chat who immediately assessed that he had a life-threatening emergency (bleeding from the spleen into his abdomen) and sent us to the ER. She was so kind, and the emergency funds were released right away. At the ER, he had an ultrasound showing that the spleen tumour had spread to the lung, liver and intestine and so surgical removal of the spleen to stop bleeding would offer no survival or quality of life benefit. There was no option but to proceed with euthanasia. The PAWP customer support team were amazing, and the cost of the ER visit was completely covered and credited to my account within days. It was one less stress at a very stressful time. I am so very grateful that Lucian passed away peacefully in our arms, when the ER vet said he could so easily have bled out and died in a very painful way at home. For this I will always be grateful to the PAWP team. I highly recommend PAWP, and will continue to recommend it to all of my friends and colleagues with fur babies.