PawpReviews of pawp.com

Dr was very well informed and aswered all my questions

This company will decline to pay for your pet's medical bill if you do not make time for a video chat with one of their remote veterinarians prior to taking your dog to the emergency room. In real emergencies, like the one I had with my dog last week, this is often difficult due to not having the time to wait in the virtual lobby. My dog injested a toxic substance while out on a walk, and by the time we were home from the walk, she was suffering from severe ataxia (inability to balance / walk) and her heart rate was dangerously low. We rushed her to the nearest animal emergency room where she was triaged and hospitalized, at which point I contacted Pawp. We were told by the agent we chatted with that it was good we had taken her directly to the ER, and given forms to submit our claim. Days later (today), I get an email saying our claim has been denied because we didn't submit to the video chat with a vet. I tried to explain that it was a medical emergency, and asked if there was a phone number to call, but they do not offer phone customer service (a red flag for an insurance company - I assume they deny more claims than they accept and thus don't want a phone number available for folks to call in and complain about that). TL;DR: This company stole my money in the form of membership fees for a service they ultimately declined to provide. I do not recommend it. I ended up paying my vet bill in full out of pocket. I'm lucky I was able to do that, considering the pet insurance we purchased from Pawp was not set up for emergency use. UPDATED TO ADD: After leaving a negative review, Pawp follows up with Trustpilot users to ask if they can have their case number to verify that this is an actual customer. Based on their gaslighting responses to folks below, I have declined to provide this to them because I assume they will reply to me in the same way they've replied to every other one star review: "We disagree blah blah blah, here's why you're wrong blah blah blah." Pawp doesn't want to help with anything but damage control after they deny yet another emergency claim for a dangerously stupid reason. UPDATE 2: Pawp is still reaching out to me about this review. I had to send screenshots to Trustpilot to prove my story, and "verify" this complaint. This suggests to me that they have many more negative reviews that they have scrubbed from the internet. I wish Pawp brought the same singular focus to supporting their customers as they clearly devote to policing their brand online. I've now received more attention from this company in their attempts to remove "negative press" than I ever did as an actual paying customer. Stop spending this much time and money trying to get real reviews taken off the internet, and focus on the issue at hand: your business model is broken. You can't expect people experiencing an emergency to defer treatment to sit on hold with an insurance company. Trust me, Trustpilot Reader: pick a different pet insurance provider.

The Vet was amazing. Took their time I was able to get upload pics and work through a solution. Thank you so much.

I was able to chat with a live Vet about my sick kitty, send video and discuss next steps. Amazing! I appreciated it so much. Great to know there are emergency finds available if needed. Love it!

My chi was having gastro intestinal issues and I texted the vet. She immediately answered back and was very thorough and comforting.

This is the worst service! I subscribed thinking it would be a great solution for me and my pets for any after hours emergencies. I have several animals and all are spayed and or neutered but one. Personal life happened and I did not get her in to be spayed in time and was letting a stray inside to eat and of course the unintended happened. Now my baby is having complications after hours and they just blow it off. The emergency fund does not cover a complication during pregnancy because "you can avoid that" in their terms. They don't even ask for video or photos to see if they can help. They basically say that since you let your animal get knocked up then their life doesn't matter anymore. I will be unsubscribing and I will be doing everything I can to let people know that this service is not for responsible pet owners. I have a male cat that had been released from the hospital from a urinary blockage and the only thing he could get out was a drop or two of blood. He is neutered but they told me that he can wait to be seen by our regular vet. It looks like no matter what it is that you have going on if they say they will cover it then it isn't an emergency and if they won't cover it then it is an emergency. STAY AWAY FROM THIS COMPANY. THEY WILL TAKE YOUR MONEY AND OFFER YOU NOTHING.

The physician was wonderful! She was very thorough and evaluated my almost 5 month old Boston Terrier via Telemed, to monitor his gait. I highly recommend Pawp and their providers!!

Dr Grace was amazing and very helpful. I’m so glad I have Pawp support!