PawpReviews of pawp.com

The person I "talked to" was very helpful and talked with me. She explained that I needed to let them know about taking Nugget to the veterinary hospital. She told me to call on my phone to find out if I can get help with paying for my dog's illness. First of all, I think the organization needs to make very clear how we are supposed to use the insurance. I didn't know that I was supposed to call Pawp before I go to the hospital. It is not what I am thinking when my dog needs to get help. Second, I tried to call and never got an answer, not before taking the dog to the veterinary. That was not helpful at all. I want to keep some sort of insurance for my two dogs. I do not have a lot of money, as I am retired. My dog's bill will be $1,250. And, I assume it will be more when I take her back for a check-up. I want to let you know that I am overwhelmed and would appreciate my suggestions for others. Thank-you.

The Veterinarian that I chatted with was very helpful, asking and answering questions that put our minds at ease. 😺

On July 16, 2022, my dog had to be rushed to the emergency room. She was in distress due to an inability to breathe. When we got to the emergency room, the veterinarian immediately put her in an oxygen crate, sedated her, and told us she was critical. She was admitted to the hospital for a two day stay. I immediately called Pawp, and they were completely useless. The rep I spoke to was Julie, and she politely said "although it looks like she's in distress, her gums are pink -- I'm not activating your emergency fund." While my dog is in distress, I'm on the phone with Pawp -- I feel like I'm bargaining with her -- so I could get help for my dog. Julie eventually broke down and said "the most I can do is have your case reviewed after you pay for all services, and Pawp may or may not reimburse you." She went on to tell me how they're a traditional insurance company, and this is how it goes. And then said they have to do this because she can't tell if I'm just trying to get money. I was so offended by these comments, and I can't believe Pawp hires such rude people. Before you sign up, Pawp makes it sound all very easy and very simple to use. You can only contact them through the app on your phone, and they go out of their way to make it very difficult for you to access the emergency fund they they themselves tout as simple to get. Stay away from these people. One thing I did agree with Julie on is they are a traditional insurance company -- and they are crap. They claim to have Licensed Vet Techs on staff manning the phone, but I asked for her license number, and she refused it. STAY AWAY FROM THESE PEOPLE. NOTE TO PAWP: My review is honest and is not mischaracterized. I contacted your office for a copy of the chat, and they wouldn't send it to me, but thank you for your reply.

Great service. I must admit that I don't like their un-subscription method but the service was amazing. Quick and straight to the point. Informative and caring.

My consult with the vet went really well. He gave me his utmost attention and helped me as well as he could.

Our chihuahua was bleeding out both ends. The Video chat helped us on our way to understanding the problem. LuLu was brought to the Emergency Hospital to continue her healing process. She is home now on meds and getting better :)

Such a scam. I had a dog with bladder stones and they just denied the claim without any reasons. Have had the "insurance" for well over a year also. Beware of this company!

My baby is ok thanks to pawp