pawhutstore.comReviews of pawhutstore.com

I purchased the stroller for my medium sized pup because she has hip dysplasia and poops out on me during our walks I did some research and found this stroller it arrived and the front wheel had a problem so I called the company. They mistakenly sent me the wrong wheel and when they realized it sent me a whole new unit. Their customer service is impeccable the people are kind and friendly I would never hesitate to buy from them again I wish the rest of the businesses that I deal with had the customer service that this company does.

Can't even build it.

Received a PawHut cat tree as a gift. 1 of the 3 joining bolts was incorrect -threading/visibly different to the other two. Asked for a replacement, sending photos to show the tree was brand new & the in/correct bolts. As other reviewers have found, customer service refuse to support their product without order details and I didn't want to involve the purchaser. I can't understand why a company would not see gifting as a valuable introduction to their products - provided that any.faults are rectified easily/promptly.

Deshechos totales y muuuy caaaro segun calidad/precio, aunque de lo primero no tiene absolutamente nada, casetas hechas de los residuos y al parecer por unos ciegos o autistas, vendida como un duplex en Altea Hills... Casetas nuevas y ya para reformarlas por completo: madera, pintura, detalles, cortes, etc. Tengo muchas imagenes para compartir del deshecho este que he comprado por primera/uica/ultima vez...

I would never use this brand again or recommend it to anyone I bought my puppy a crate I bought one of the higher end end table ones as I wanted my boy to be comfortable however a week or so again my poor boy managed to get his nose stuck in one of the gaps, howling like a good un , I managed to free him but am now super paranoid about leaving him in case it happens again in my abscence.I decided to contact paw hut customer services because sorry this product is dangerous and I wasn't happy, the customer service was atrocious,as well as the product, I didnt buy direct from their website I bought from a third party company, there for they asked for the order number and tracking number which I provided, today I had an email saying it can't be proved it was one of their products, it is it is there in black and white, the customer care is awful not so much as an apology or an inquiry into the welfare of my puppy, not to mention the insinuation that I am a liar...vile DO NOT BUY FROM PAWHUT THE PRODUCTS ARE DANGEROUS AND CUSTOMER CARE DOES NOT EXSIST

We purchased a Pawhut pet stroller a little over 2 years ago, paying over £100 via an online supplier. It has had little use, as our dog is generally too nervous when placed in it, but we persevere! A few weeks ago one of the small spring clips broke, so I emailed Pawhut via their service@ address, advising of the problem, providing pictures of the part and where it fitted, and asking them to confirm price for replacement. The first reply simply requested I send them the original order number, to which I advised the unit was purchased via third party, and we no longer have original receipt as its not under warranty, so we are not asking for FOC replacement of parts, just the cost for them to supply. The next response then asked for the product model number or sku code, which I managed to find via their website, although, from the pictures I originally sent, it looked obvious which model it was, anyway, surely now I would get a positive response? Next reply from them again asked for the original order number to be provided, stating that, ' without which, we cannot help you '. I responded, reiterating I had not purchased direct from them, but via third party retailer, whom Pawhut clearly had as a trading supplier. Again, I stated this was not a warranty claim, and surely they must have a service / technical department that exists to support all products, pretty logical for any company selling to consumers, to not have a process that facilitates such a fundamental expectation, is simply unacceptable. So, I get another response stating they are sorry I feel that way, but they need the order number, without which, they cannot help me. I replied, asking for contact details of someone in a senior position, not surprisingly, no reply. What a joke. This is a simple £2-3 part, a mere spring clip, similar to those used to hold tent poles together, they must have hundreds of these things stocked as part of their manufacturing process. I am not expecting it gratis, just a simple price to supply and post out in tiny jiffy bag, but no, NO ORDER NUMBER, NOT INTERESTED. I don't have original receipt, as stated, but could easily verify purchase via bank statement, as it feels like they don't believe i even own the stroller, despite pictures. For now, the stroller is stuck in the garage and unless we buy another unit, no longer outdoor walks for the dog. AVOID PAWHUT, THEIR CUSTOMER SERVICE DOES NOT EXIST

If I could give 0, It would be fare point, As it has been faulty from the start: the sensor never worked correctly and the unit stopped cleaning after a few cycles. I don't know how to upload videos for prof.

Bad manufacturing process, worse customer service. Dog stroller arrived incomplete, PawHut will not resolve even though it was never assembled properly in the first place. AVOID.