pawhutstore.comReviews of pawhutstore.com

We purchased this chicken coop 40‘ x 10‘ 6 foot. We’re very disappointed in this company we got the product. The wire was tour we contacted. They asked to send a picture. We did over a week later. We got a product. Trust you me it was not the wire it was another frame and no wire. I don’t understand how you can send a picture and they still get your order wrong and then he hauled around about shipping it to you. I do not recommend this product. Go somewhere else. Well, hopefully you can be treated better.

The first 8 panel dog pen we ordered was unacceptable. The DPD driver claimed to have attempted delivery, but didn’t. When we finally received it, one of the panels was crushed. We since returned the damaged pen and re-ordered. At 1900 BST, we received a notification from DPD they attempted delivery at 1358 and will deliver “another time”. Our security gates record all rings. We were home at the time, and no DPD delivery attempt was made. We have 9 puppies in need of an enclosure and thanks to the ineptitude of DPD, Pawhut’s chosen courier, we still don’t have one! DPD is consistently notorious for poor service to our home. This is not the first time “delivery was attempted” whilst we’ve been at home and have digital evidence no attempt was made. Packages are also frequently left outside our security gates with no attempt to ring the buzzer to deliver the package 20 meters further to our front door. Choose a better courier Pawhut!

Payed for a part sent part K seedpots I orderd Nx4 perches they said will send the correct order what did they do sent out 4 K seedpots even on line order shows NX4 getting a joke sent pic ciculed around the part N don't the warehouse know the diffrece between a seedpot and a perch then cluless

I bought a PawHut 80L automatic litter tray which has litter bags and a perfume/aromatherapy with it. The litter tray itself is great but when I've contacted PawHut to find out where I can get the litter bags and aromatherapy again they just say they don't know and it comes with the initial litter tray which is really weird! The customer service has been terrible so I'll just have to find ways to refill the items myself.

I bought a small animal double decker outdoor hutch. There was a split in the wood where one of the screws, they had inserted had split it, so I had to glue that. Then I discovered a split in another section, and when I was inserting a screw into another part the wood inside split and a knot fell out, so that had to be glued too. By far the most difficult bit to do was the bracket that holds the lid up. There were no pre made holes or any clue on the wood, as to where it needed positioning for the hinge to clear the side when shut. I had to reposition it 3 times! The hinges on the back are a bit flimsy and fiddly to fit under the overhang at the back. I would have liked a bit more overhang at the front for protection too. Some of the pieces are well made, others are a bit shoddy. It looks ok, so I hope it stands up to the weather. suppose I shouldn’t expect perfection for the price. I already have a Pawhut indoor cage, the cage part doesn’t quite fit into the run part, so it’s a bit wonky but does the job.

Absolutely disgusting company to buy from. Bought a ‘used but new’ dog crate and it came unbelievably damaged. Not even worth a £10er. Came with no screws, no feet, and just absolutely awfully packed when arriving with me. They clearly DO NOT check their returns before re selling and have mugged me off big time ! I was supposed to be having my puppies today and they can’t come now because of this absolute awful company screwing up my order! AVOID AT ALL COSTS - also reporting this company as now I have to wait until 13th march just for my money back- absolute con!!

Appalling product & appalling customer service!! Brought a outdoor cat huts. The wood was painted so poorly, it won't last a winter season. The hinges were fixed on wonky & the base plate was also poorly painted & had no middle support. For £60, an absolute mess!! Contacted customer service, their response was "thank you for your painting suggestion ". Terrible!!

We purchased a paw hut large stroller in November 2025 and used it once. Today when folding the stroller flat. The left arm joint snapped. Having rang paw hut today I discovered they do not stock spare parts 18 months old and no spare parts. Poop to say the least