Paw.comReviews of paw.com

PAW went above and beyond to assist me and my pup!! 🐾❤️🐾

Had a great experience with customer service at paw.com! Ordered a product and when I checked my order, I realized I ordered the wrong color. Sent Paw an email and response was within 15 minutes! They were able to change the color! Feeling really excited about getting the product!!

I love ordering from PAW. We have 3 beds, 4 covers and I recently purchased 2 king size covers for my large reclining love seating. We have 2 english bulldogs. They LOVE their PAW beds. I will upload a photo of my recent purchase if I can figure out how.

I'm on my third car seat cover in many years, good product. I received an defective one it was replaced promptly without fuss. I will definitely use them again

I had an issue with the products I ordered and called Customer Support at Paw.com. They were very prompt and helped me right away with choices about what I wanted to do about the product issues. I chose to return my product and they provided prompt email of a return label with instructions. They have emailed me all the way through this process and I found them to be very helpful. Thank you!

Great customer service. Alexandro helped me with my order and took care of my needs for getting my pups different blankets. He was extremely helpful with this matter.

READ THE FINE PRINT! This company does not allow you to return anything. If you open the package, you cannot return it--even if you decide the product is sub-standard. I ordered a large throw for my dogs. I opened the package and realized that it was not what I expected. You cannot tell anything about the product unless you open the package! Within minutes after receiving it, I went online to start a return and found they don't accept returns if you open the package! How does one know what they are getting if they don't open the package? In fact, the product is packaged in a way so you can only tell what it's like by opening it. At that time, I went to sites like Trustpilot and saw their horrible reviews. (The reviews on their site must be fake) I'm stuck with this awful throw, which I will wash numerous times and donate to a shelter. Make sure to avoid the same mistake.

I bought the furry throw blanket for my two dogs. Last night as I was reaching over to pat them, I wasn't sure which dog I was stroking, and I realized it was just the blanket. It was that soft.