Paw.comReviews of paw.com

Response from Paw.comNov 4, 2024

Thank you so much for the Paw-some review! 🐶 We're thrilled you and your pup are enjoying our products, and we’re here to lend a Paw anytime you need!

Response from Paw.comSep 20, 2024

We're truly sorry for the unpleasant experience you've had with our service. At Paw.com we always do our best to maintain a high standard of support & service when issues occur with our products. We do indeed charge a restocking fee as well as a return shipping charge on normal returns. But for purchases on the GMA Steals page the return policy is unique and listed on their page; we wouldn't apply any fees not mentioned on their page and apologize for the misunderstanding. Our agent will be reaching out to you shortly to walk you through the return. We hope that this misunderstanding has not left a bad impression of our team and that you continue to give us a chance to bring comfort to your pets in the future.

Response from Paw.comSep 3, 2024

We are thrilled to hear that our Customer Support promptly assisted you with that shipping issue. We do our best to make buying from us a walk in the park. Paw.com's goal is always to provide pawsitively great service! 🐾 Thank you so much!

Response from Paw.comMay 29, 2024

Thank you for being a loyal customer for over 10 years! Our tails are wagging with joy knowing you and your pup still love our products! 🐶

Response from Paw.comApr 30, 2024

We're truly sorry for the inconvenience you've experienced with our service. At Paw.com we strive to maintain a high level of service and support when issues occur with our products and with shipping. We did indeed try to assist with the claim regarding the wrong item being received, but as it was discarded; we couldn't process it with our warehouse without providing an image of the incorrect item. Please in the future it would be appreciated if you would kindly reach out before discarding to avoid further frustration and so we can swiftly address any issues as we have for all customers who have had issues with us in the past.

Response from Paw.comApr 22, 2024

We're thrilled to hear you had a pawsitive experience with our support team! We're always here to lend a helping paw and ensure you and your furry friend are happy. 🐾

Response from Paw.comApr 8, 2024

We're thrilled to hear your pup is keeping cool with our products and that our customer service fetched you the answers you needed—thank you for the pawsitive feedback! 🐾

Response from Paw.comMar 18, 2024

We're thrilled to hear that our customer service paw-sitively impressed you, and we're wagging our tails knowing our blankets are helping keep your furniture pristine despite your little berry-loving pup! 🐾 Thank you for your loyalty and support!