Paw.comReviews of paw.com

Response from Paw.comFeb 11, 2025

Good day Colin. We are head over Paws that you and your furry family members love them. Have a Paw-some day!

Response from Paw.comJan 27, 2025

Good day to you Rubi. We are so pleased to hear this. We'll pass along your compliments to Faye. We appreciate your support. Have a great day.

Response from Paw.comDec 27, 2024

We’re so paw-sitively thrilled you love your purchase and think they’re paws above the rest—thank you for the kind words! 🐾

Response from Paw.comDec 17, 2024

Thank you for your feedback—while we’re sorry the blanket didn’t fully measure up to your expectations, we’re thrilled your pups are still loving it! 🐶If you'd like to give us a shot to address the issue please reach out to us at [email protected].

Response from Paw.comDec 17, 2024

Thank you so much for your Paw-some review! 🐶 We're thrilled to hear that you and your pups are happy with the Pup Protector Luxe Waterproof Bed Runner—it sounds like it's truly a tail-wagging lifesaver for your sofa!

Response from Paw.comNov 27, 2024

Thank you for your Paw-some review! 🐶 We're thrilled to hear that our customer service team could fetch a solution for you so quickly!

Response from Paw.comDec 3, 2024

Hello Felicia, we reached out to try and get some more information from you about this interaction you had to untangle the mishap. We love hearing from our customers for feedback and to help in any way we can. Our products are always made from the highest quality pet safe materials. The primary design of our products is focused on providing a comfortable place for your beloved pup to lay; while not being an eyesore, fitting in to your home decor. This does mean that sometimes pups who are "super chewers" or "expert excavators" can damage parts of the bed over time and daily use as with all dog beds. While we don't cover this in our warranty we will always try and get you the deepest discount available for buying a replacement as well as stand by our products when clearly defective. When it comes to the availability; sometimes we remove items to make room for the newest and the best for your pup. I truly hope that you and your furry pal have a great holiday season and reach out to us to give the opportunity to remedy the issue.

Response from Paw.comNov 7, 2024

Hello Toni, I would like to apologize on behalf of our agent who assisted you for the confusion. They have misread the situation and interpreted the issue of the memory foam pad being missing as the entire item was not delivered. Typically we send the image of the delivery so that if between the picture being taken and your collection of the package(s) something happened, we can act. I have personally coached them and have them reaching out to you via email to make this right as quickly as possible by sending a new bed. Again we're very sorry for the confusion and any inconvenience to you or your beloved pet. Our team takes satisfaction from both you and your furry friend very seriously and will strive to do better in the future. *UPDATE* We have reached out via email on 11/7/24 and setup a replacement shipment to go out. Please if you have any further issues respond on our support ticket. We're always happy to help and make things right for our customers.