Paw.comReviews of paw.com

Response from Paw.comJul 20, 2026

Good afternoon, Thank you for sharing your feedback. If you need assistance with our points program, please do reach out to [email protected] for assistance. Have a Paw-some day.

Response from Paw.comJun 12, 2026

Good afternoon, Thank you for your honest feedback. We really appreciate you calling this out. We’re so glad to hear your dogs love the blanket and that it’s performing well. You’re absolutely right about the packaging, and it’s something we’re actively working on. We currently have an initiative underway to reduce and eliminate plastic protectors in our packaging for all new products. As we transition through existing inventory, you may still see this in some orders, but improving this is a priority for us. Thank you again for your support and for helping us do better. With thanks from the Paw.com Team

Response from Paw.comMay 4, 2026

Thank you from the Paw.Com Team !

Response from Paw.comApr 24, 2026

Good afternoon, Thank you very much for sharing your feedback with us. Your comments are appreciated and helpful. We are working diligently with our factories and with our Supply Chain Team to optimize our product selections. Our Customer Service Team will be reaching out to you. We will be happy to help however we can. Have a Paw-some day.

Response from Paw.comApr 20, 2026

Good morning, We’re very grateful to our customers and truly appreciate your question. Correct we do not offer phone support at this time. Our support team is highly responsive via email and online chat. We aim to resolve every inquiry quickly and thoroughly. Handling support this way also helps us keep costs down so we can pass more discounts on to our customers. We are accredited by the Better Business Bureau (BBB) with an A+ rating, reflecting our long standing commitment to customer care and fair, transparent resolution of any issues. For added peace of mind, we offer optional shipping, return, and exchange insurance for U.S. orders at a low cost, providing extra protection should you like. If you ever have a problem with an order, we will work with you to make it right.

Response from Paw.comMar 30, 2026

Good afternoon, We appreciate your feedback, this is helpful for our teams and our continuous improvement. Have a Paw-some day.

Response from Paw.comMar 30, 2026

Good afternoon Thank you for your comments, we sincerely appreciate your feedback.