Paw.comReviews of paw.com

Response from Paw.comOct 23, 2026

Hello Christian, Thank you for your honest feedback. We completely understand your frustration, and we’re truly sorry that this experience left you feeling that your concerns were not properly acknowledged. Our support team has been in touch with you to clarify the timeline. That said, we understand that having to wait for an update and ultimately place a new order was frustrating and inconvenient. We also appreciate your feedback regarding the 20% discount. Our intention was to offer it as a gesture of goodwill, but we understand that it did not feel meaningful given the circumstances. We sincerely apologize for the disappointment and inconvenience this situation has caused. We truly appreciate you bringing this to our attention, and we’ll take your feedback seriously as we continue working to improve our service and customer experience. Thank you for your patience and understanding. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. We're always happy to help.

Response from Paw.comOct 1, 2026

Hi Karen , thanks for letting us know, and we're sorry your throws didn't match! Dye lots can vary slightly, but should not be more than a subtle shade. It appears that yours was off by more than it should be. We've reached out to you directly to make this right as quickly as possible and are working with our manufacturer to find and fix the cause.

Response from Paw.comSep 14, 2026

Good afternoon, We’re very sorry to hear about your experience and understand how frustrating it was to have to pay an additional fee to have your package redirected. We know how important it is to be able to reach someone quickly when there’s an issue with an order, and we apologize that we weren’t able to provide the assistance you were looking for. We did review the order and found that the shipping address provided at checkout was incorrect. Unfortunately, the order had already shipped by the time we were contacted, which limited our ability to make changes with the carrier. We’re sorry for the frustration this caused and appreciate you bringing your concerns to our attention. Our support team will be in touch with you shortly. We hope to have the opportunity to provide you with a better experience in the future.

Response from Paw.comSep 14, 2026

Thank you for reaching out and for sharing your concerns. We understand that speaking with a real person is important, and we’re sorry if our support experience has felt impersonal. We value your feedback and will make sure it is shared with our team. Regarding your delivery address, unfortunately, we’re unable to ship orders to PO Boxes because our carrier requires a physical street address for delivery. We apologize for the inconvenience this may cause. If you’re able to provide a physical shipping address, we’ll be happy to assist with your order and make sure everything is set up correctly. We notice that you made some comments that our product is not waterproof. Can you please explain further about your concern for our review? Our support team will be in touch with you shortly. Thank you for your understanding, and we appreciate the opportunity to assist you

Response from Paw.comSep 8, 2026

Dear Kim, Thank you for reaching out to us. We can assure you that we are a reputable business, and we are here to help. Our discount codes, sales, and other promotions change frequently, to keep things fresh. Our customer support Team will be reaching out to you shortly.

Response from Paw.comSep 14, 2026

Good afternoon, Our support team is reaching out to you. Please do let us know how we can help.

Response from Paw.comJul 20, 2026

Good afternoon Julie, Thank you for sharing your feedback with us. Our team will be reaching out to you shortly from [email protected] to find a solution for you. Have a Paw-some day.