Paw.comReviews of paw.com

Ordering and shipment were great! Got it quickly with no flaws. I took out some of the cushions in the small travel bed and my dog was more comfortable. She is a weird size not small not medium and is awkward in the car but we made it work! The car seat is amazing! She leaks urine so it's easy to clean up! I ordered the grey and the tan throw. The grey throw leaks fuzz so much every time I wash it! My washer is filled with grey fuzzy bits for days! I love the brown throw it's amazing, soft, and she seems to like it better as well. Makes me wonder what is different about the grey material vs the brown one.

I had a defective mattress ( just folded instead of rolled). Which had a ridge on it. I sent a message to Paw and they were quick to deliver a brand new bed! That was awesome great team and service.

I ordered a product from this site, but their system is connected to Shop. After updating my proper address once I put my email address in, it changed my shipping address. I called right away. No response. No call back. I emailed and no response. I waited over the weekend as well. I called and tried to use their chat system. NO RESPONSE. Over the weekend apparently, the item was "delivered." What kind of business these days doesn't have customer support? Horrible experience.

This company is without customer service or interest in customer questions regarding the order. After a dozen outreach attempts there was ZERO outreach. We will be filing a complaint as a company should be upfront about no assistance with orders. All messages must be dumped after each day.

Wonderful customer service speaking with Faye, when having to email regarding an issue with our post office returning our order. I’ll be a lifelong customer.

Love the products offered. Have several of the blankets that I use to protect my large leather sectional from our 2 Dobermans and my daughter’s bull mix. The dog bed is also very nice. They are very well made and aesthetic. The customer service is also very good, if ever needed!

I am STILL awaiting some help with my order. Spoke to a rep ( surprised as every other time, I was on hold, then it would disconnect), and she said I’d hear back in 24 hours. 72 hours later, I hear “this is a new system for us” ( assuming they mean shipping???) … and “we appreciate your patience”. My patience is thin. I paid on March 3rd, and still zero resolution - and no blanket. Very frustrating experience! And … I have 2 other blankets purchased from Paw.com - no issues! What is going on with this order? A response - appreciated. I would say to others - proceed with caution, as the customer service has been really poor. And I am out $200 !!! Please - get this solved!

I have ordered from this company several times and just ordered a friend one of the waterproof bed blankets. I have two homes and have them at both locations. Easy to wash if necessary and my dogs just like laying on the furry comfort of these items. I HIGHLY recommend Paw.com. If there is ever an issue with ordering, someone gets with you asap to remedy the situation.