Paul RichReviews of paul-rich.com

Response from Paul RichMay 9, 2022

Thank you, for your glowing review!!! Best Wishes Paul Rich Team

Response from Paul RichApr 7, 2022

Hello Reggy Thank you, for sharing your feedback, it is great to know that you feel that way about our watches. Thank you again. Best Wishes Paul Rich Team

Response from Paul RichApr 7, 2022

Hello Consuela Thank you for the 5-star rating, I did try to contact you recently on the phone number provided by you, without a success. Would you be kind and provide your e-mail address for me, or just contact us at [email protected], thank you in advance. Best Wishes Paul Rich Team

Response from Paul RichApr 7, 2022

Hello Jason Thank you for sharing your experience with us. Our company strives to deliver the best possible product for our customers and it is nice to know that we have met that standard. Best Wishes Paul Rich Team

Response from Paul RichMar 25, 2022

Hello Laura Thank you for leaving a 5-Stars review. At Paul Rich, we continuously strive to serve you better. We are glad that the team has managed to meet your needs with our watches and services. Looking forward to serving you in the future! Best Wishes Paul Rich Team

Response from Paul RichMar 22, 2022

Hello I'm really sorry that you are disappointed with your new watch. The aventurine dial you are referring to is made from the crystal, and as such is not superficial material which will always look the exactly same way. Some dials will be darker, some will be lighter, some will have more sparkles and some will have less. Unfortunately it is not possible to make all dials look the same. Finally I'd like to point that if you are really disappointed with how the watch look you have 30 days after the delivery to return it and eventually exchange for a different one or even a different model within same price range. Once again I apologize if you felt misadvertised in any way as it wasn't intentional. Best regards Paul Rich support team

Response from Paul RichMar 18, 2022

Hello Gabriele, First of all thank you for the review. Even if it has really low grade after all about our company and services you have wrote only positives :). I'm really glad to hear that you liked your watches, As for the experienced issues. I'm really sorry that it was so delayed but I hope you understand that we really have no possibility to force carrier deliver it faster. I'd like also to point that after too many of our customers have experienced similar long delays, we have decided to improve our service and have completely removed 15 business days sgipping to Europe and offered instead an express delivery completely for free. As for the customs fee, I understand that it might be frustrating but just to clarify - it wasn't us who charged you that amount, only your local government. Once again thank you for your positive words, and I sincerely apologize for your negative experiences. Best regards Paul Rich team

Response from Paul RichMar 16, 2022

Hello Lorenzo, Thank you very much for your kind review. We will always try to provide best and most friendly experience to our customers. I'm glad to know that you are another customer who is satisfied from our services. Best regards Paul Rich team