Unbelievable watch! It’s so colourful, the light hits it perfectly no matter which way you look at it! Very well priced for the quality of the product. The customer service is second to none, Madelaine was brilliant from start to finish, any questions I had were answered very quickly and nothing was too much trouble. It took roughly 2 weeks to get here so no trouble with the delivery times overall a fantastic experience and product.
Response from Paul RichNov 3, 2022
Hello John
Thank you for leaving us your feedback and giving us the 5-star review!! It's our customers who allow us to constantly improve the way we do business and to improve the way we make our watches. Thank you, once again, for your kind words!
Best regards
Paul Rich customer support
AC
Angelo C.
Nice watch just had two spots that…
Nice watch just had two spots that wasn’t covered with the gold sparkle. I paid exactly $749 for it
Response from Paul RichNov 1, 2022
Hello Angelo
We are truly sorry to hear that, as we do not have any contact from you on our customer service support channels, we did send you an e-mail so we can have a look at your problem and help you to resolve this issue.
If you would be kind and reply to our e-mail.
Best regards
Paul Rich customer support
MH
Miguel H.
Paul rich Watches are the best
Paul rich Watches are the best. I own 3 and there very elegant!
Response from Paul RichOct 28, 2022
Hello Miguel
Thank you for sharing such a positive experience, and thank you for your kind words!
Best regards
Paul Rich customer support
MB
Mrs B.
Best quality watch
Purchase 5-6 pair of watch for my husband, each for a special occasion like birthday Christmas anniversary etc. We love the quality and style and has never have a issues to contact customer service. I will be purchasing another for the Christmas holidays.
Response from Paul RichOct 24, 2022
Hello Kimberlyn
Thank you so much for this 5-star review! We are happy that you enjoyed the products we designed for you.
Best regards
Paul Rich customer support
EC
ELBIS C.
Very nice watch i will recommend it…
Very nice watch i will recommend it and love the cristal and gold color the only thing is that when i take it out the time and date dont last long but other than that is a great watch.
Response from Paul RichOct 24, 2022
Hello Elbis
Thank you for sharing such a positive experience, and thank you, for your kind words!
As you own an automatic version of our watch, it will hold time for up to 40 hours without wearing the watch, after that period of time you need to set your watch again.
How to wind up the mainspring:
To fully wind up the watch turn the crown a minimum of 55 times (Be careful not to overwind your watch as this can damage the movement, if you feel resistance stop rotating the crown)
Best regards
Paul Rich customer support
DU
Duane
Very happy with my first of many Pual…
Very happy with my first of many Pual rich watches! Amazing watches very good quality,not to pricey for what you get & excellent customer service aswell
Response from Paul RichOct 6, 2022
Hello Duane
Thank you for sharing such a positive experience. And thank you, for your kind words!
Best regards
Paul Rich customer support
BA
Badr A.
It took a while, but was SO WORTH IT
I ordered 2 frosted stardust watches and one of them was on a preorder, I was told from the beginning that it will be late and it took exactly the amount of time they told me it would take and then shipping didn’t take more than 6 days even though it was an international shipping.
Customer service was great and transparent all throughout my experience and Madelaine was very responsive to my every enquiry. The watches themselves are AMAZING from the finish to the craft. The only minor drawback “for me” and it’s really not PR’s fault are the clearance fee since it was an international order but all in all I will definitely comeback again and again for this
Response from Paul RichSep 22, 2022
Hello Badr
Thanks so much for leaving such a nice review! I'll be sure to share it with the whole team, it'll make their day. We'll keep working hard so our watches are a product worthy of such nice words. Thanks again!
Best regards
Paul Rich customer support
AS
Amir S.
WARNING DO NOT BUY!
WARNING DO NOT BUY!! I purchased two startdust frosted watches. One in gold and one in silver. The original shipment never came, they claim I signed for it which was a lie. They cannot provide signature proof and sent me another set. I purchased a second set for my father. The replacement set arrived four months both watches faded losing their color. Not only that the silver one broke at the band and this is not a watch I wore everyday. I contacted them and they said to send the watches back, so I did. Now they won’t replace them because they say I received the original order and they only show one order when I actuality I ordered two sets of watches. The refuse to replace them, after having me send the watches back. Poor business ethics, junk watches and crap customer service.
MY REPLY TO YOU REPLY:
You are full of crap and unable to provide signature proof of me receiving the first shipment.
AGAIN YOU REFUNDED ME ON MY FIRST SET! I have said it a million times and you people are obviously beyond incompetent because you do not understand stand and keep saying the same thing. My second order you couldn’t even find in your system. REGARDLESS YOUR WATCHES CHANGE COLOR AND ARE OF POOR QUALITY!! JUNK!!
Just like your customer service!! DO NOT CONTACT ME ANYMORE IM COMPLETELY OVER ALL THIS NONSENSE.
Response from Paul RichAug 24, 2022
Hello Amir,
I'm really sorry but you simply are not telling truth.
Just to clarify - you don't have any proofs, details or information about your 2nd order you are claiming we own you. We have told you numerous times that if you would be able to provide any details about order we would fulfill your request but you simply are not able to do it because such order does not exist and yu are simply trying to abuse mistaken situation when you have received one extra order for free.
You made an order back in February, and have reported some issues with delivery. Because of that, we have sent to you a replacement order - you have never made another purchase as you wrote, because we immediately arranged a new shipping for you.
However, the first shipment, after all, was delivered to you and signed on delivery. Therefore you have received 2 sets of watches.
Shortly after that you have requested a full refund for your purchase which you have received.
We have no records of any other order made by you.
Sincde you have been already refunded fully for your purchase you are not entitled at all for any replacement, because you never paid for the watches you have reported as faulty.
Finally despite the fact that we have requested from you any information about your potential 2nd order (like order ID; payment details etc.) you have never provided any of them.
You are making very serious accusation but cannot proof any of them, and dismiss every evidence provided by us just because you don't like it.
UPDATE
We have received copy of the signed delivery from the USPS. You can easily get exactly same from them by simple contacting them, and find out who has signed it if it wasn't you as you stated.
We have refunded you on your purchase. We cannot find your second order in the system because you've never made it and there is nothing to find. Otherwise you would present us payment details or any other proof.
Again you making a defamatory accusation without providing any evidences or proofs for them. Demanding from us to get a refund for payment you've never made. I would kindly ask you to stop doing it because it is simply ridiculous.
Finally I'd like to once again strongly emphasize that you were refunded the full amount you have paid.
Best regards
Paul Rich customer support
