Mohamed K.
I ordered on nov 25 with 2 day express…
I ordered on nov 25 with 2 day express shipping. It has now been a full week and I have not even received a tracking number yet. I’m canceling the order and looking for another watch. I have to fly out in a week. I can no longer wait for an express delivery that is not so express
Response from Paul RichDec 3, 2022
Hello Mohamed, We want to extend our sincere apologies for the delay you experienced. As mentioned in our previous email communication, we encountered some technical issues that caused the delay. We understand the inconvenience this may have caused. In response to your request, we have promptly canceled your order and issued a refund. You should see the refund reflected in your account soon. Once again, we apologize for any frustration this may have caused, and we appreciate your understanding. Best regards, Paul Rich Customer Support



