Paul RichReviews of paul-rich.com

I’m not here to bad mouth this company's reputation because they have really nice watches and I like how affordable they are, but I ordered a gold leather watch from the stardust collection on their website that was defective. When I received the watch the wind wouldn’t work to set the time so I contacted customer service via email in which they responded fairly quick. They told me to send in a short video to show them what’s wrong with the watch in which I did and they sent me a return label to send the watch back and get a replacement. I sent the watch back and contacted them via email with proof of the tracking information and delivery of the watch to their return station.It’s been two weeks as I’m currently typing this and I’ve heard nothing from them. I tried contacting their support again via email and nothing. I tried calling their customer service number when they were supposedly open at 8:30 am CEST, and anytime I would call it would always say their are no agents at this time. Like I said I’m not here to bad mouth or bash their company because I really like their collection of watches, but I just wish they had better customer service that’s available to help customers concerns and for them to get in contact with me so I can get my replacement watch. UPDATE: As of March 17th 2023 I’ve received my replacement watch after being in contact with Paul Rich customer service. They were punctual with their replies and very courteous with adding a leather strap band in addition to the replacement watch I’ve received. Shipment was very fast, I received my watch the next business day and like I previously stated this company has amazing watches for reasonable prices. I’ve nothing bad to say about them, but just letting buyers know who are thinking about purchasing a watch or watches from Paul Rich that they have resolved my issue and that they really do have a nice assortment of quality watches with also a warranty in place if should anything happen.

Montre nickel rien à dire , l’emballage est à revoir j’ai cru que j’attendais un colis AliExpress mais bon passons. J’ai demandé un petit mot pour souhaite joyeux anniversaire… ayant l’habitude d’acheter dans de grande enseigne le mot est normalement à la hauteur du prix … pour le coup je suis dégoûter bref pour le prix que j’ai acheter le service est bof !

I ordered pre ordered 2 watches on November 25th of 2022 Frosted Star Dust Green Gold Frosted Star Dust - Red Gold I ordered them in time for Christmas, but they never came/ I emailed Customer service. I was told that they would be on back order even though it was a pre order. I was promised that they would be there in time for Christmas and they was not. I asked for another update and was told that they could substitute the watches I ordered for 2 different ones. I declined and waited patiently. It had been almost 2 months. In January I requested an update and was told they would ship out later that same week, yet nothing shipped out. So I requested a refund, to only got partial payment back. I spent over 600$ and they only sent me 400$ back. They are a terrible company and I would not do business with them. They make promises they can not up hold. Have terrible customer service. Does not have the products they offered on hand. I was patient and waited 2 months before being forced to go this route. Terrible customer service all around. Update: Paul Rich changed his reply as of May 12th 2023 to make it look like I messed up something on my end a few months after everything was settled. I did matter of fact had to go through my bank to get the full refund cause Paul couldn’t find the last 212$ I spent. If I could make this 0 stars I would. I spent 600+ dollars just to get a fake update every other month. This company is a joke and so is the owner. And I did contact support before posting a review too. I posted this after I got my refund completely. Lol at the gaslighting. Do a better job and you wouldn’t have this review.

Insgesamt wurden im laufe der Zeit 3x Uhren bestellt (Warenwert zusammen ca. 700€-800€). Ich bin von dieser Marke überzeugt. Die Produkte lassen sich super tragen und sehen gut aus. Das Verhältnis von den Bildern zur Realität ist quasi 1:1. Somit sehr positiv. Ich habe die Uhr über einen Onlineshop mit Sitz in Berlin gekauft, da mir der Versand mit Zoll etc., sowie eine mögliche Retoure über die USA zu lange dauern würde. Dementsprechend wurde ein anderer Verkaufskanal an Stelle der offiziellen Website gewählt. Ich habe ein Punkt, der mich stört: Bei einer 'Frosted-StarDust-Black'-Variante ist der 'Frosted'-look am Armband leicht an bestimmten Stellen durch normale Nutzung schon 'abgenutzt'. Abgesehen davon bin ich mit der Marke sehr zufrieden und ich hoffe auf weitere Produkte

The watch feels tacky and looks a lot more shiny than in the pictures - the tool to change the links broke straight away as it’s almost impossible to change the links - do not buy a watch from here you will be disappointed

Ich habe die Uhren im Internet so super gefunden und habe mir davon gleich 3 bestellt. Als die Uhren angekommen sind habe ich bemerkt, dass sie eine sehr sehr SCHLECHTE QUALITÄT haben. Teilweise waren die Farben an einigen Stellen abgenutzt. Die Uhren hören sich so an als wäre der Wert nur 30 Euro. Außerdem kann man die Uhren nicht verschließen, die gehen immer wieder auf. Ich bin sehr sehr unzufrieden mit den Uhren. Getragen konnte ich sie nie richtig weil ich immer Angst habe das die Uhren beim Gehen aufgehen. Jetzt hab ich 3 Uhren zuhause von Paul Rich welche fast garnicht getragen worden sind. Ich bin sehr unzufrieden und zurück nehmen wollen die Verkäufer es auch nicht. Angeboten wurde mir ein neuer Stahlband, jedoch waren diese auch kaputt. Dann wurde mir noch eines geschickt und der war sogar auch kaputt. Finger weg von der Uhr wenn ich euch keine Kopfschmerzen bereiten wollt

I received my orders yesterday “two business day”and at the same time I wear this out I’m very happy to hear people compliments about this pretty product. It’s a good job and the quality is very excellent. Thanks PR and good luck!!!

My Son gave me A Paul Rich watch for Christmas. The Watch is awesome. The casing and tools that came with it pretty cool. My wife also got the PR watch. She loves it. Dont listen to all the negatism. Get one, you wont regret the quality.