Cynthia Q.
I'll never order another Paul Rich watch…
I'll never order a Paul Rich watch again. Purchased 1 for my husband for Valentines Day and the battery was already dead in 2 weeks. Customer service was no help and didn't care. Only said, you've opened it and worn it, your problem. Never have I paid that much for a watch and the battery go out that fast. Never again!
Response from Paul RichJun 20, 2023
Hi Cynthia, We completely understand your disappointment that the battery of the watch you purchased for your husband did not last after two weeks. We apologize for the inconvenience this has caused. We tried locating the message you sent our customer service team that you mentioned, but we couldn't find it. We take feedback seriously, and we would greatly appreciate it if you could email us at [email protected] to point out where you received the message so we can take the necessary steps for our continuous improvement. We strive for excellence in producing our watches, and we share your disappointment that you received the battery in such a state. While our limited warranty may not cover the battery, we wanted to share with you that the type of button battery used in our watches is readily available at numerous locations. However, if the watch still does not work despite giving it a fresh battery, we are ready to assist you right away. If you have any questions or concerns, please don't hesitate to get in touch with us. We're always here to lend a helping hand. Best Regards, Paul-Rich Customer Support