Paul RichReviews of paul-rich.com

Response from Paul RichJan 20, 2024

Hi Caitlin, I trust this message finds you well. I'm sorry to learn about the issue you encountered with the watch you received from us. We genuinely apologize for the delay in our responses and any inconvenience caused. Understandably, our team has been handling a high volume of inquiries due to the holiday sale, causing a slight delay in addressing concerns. To make amends, we've processed a full refund for the entire amount to compensate for this incident. Your understanding of the situation is greatly appreciated. If you have any further questions or concerns, please don't hesitate to reach out. We're here and ready to assist you. Best Regards, Neil Paul-Rich Customer Support

Response from Paul RichDec 29, 2023

Dear Tadas, Thank you for bringing this to our attention. We're deeply concerned about the presence of our watches on Alibaba. The products you've seen there are using stolen photos from our brand, with our logo removed. Please understand that we have never worked with Alibaba for our product development and manufacturing, and we actively strive to have these unauthorized listings removed. Unfortunately, Chinese sellers often use these tactics to attract inexperienced entrepreneurs, making them believe they are buying from "the same" supplier as Paul Rich Watches. We apologize for any confusion and want to assure you that our genuine products maintain the quality and standards we are known for. We appreciate your support and encourage you to be cautious when making purchases online. The issue you've encountered is a common problem faced by many reputable brands, where Chinese sellers steal product images and remove logos to deceive buyers. If you have any more questions or concerns, please reach out to us directly. Sincerely, Paul Rich Customer Service Team

Response from Paul RichDec 25, 2023

Hi Omid, Thank you for bringing this to our attention. We truly apologize for the delayed response to your email. International orders are usually processed within 1-2 business days, but due to the high volume of orders, our processing time was delayed. We apologize for any inconvenience this may have caused. We've reviewed your inquiry and have provided more information through the email you've sent. Thank you for your patience and understanding. Best Regards, Paul Rich Customer Support

Response from Paul RichDec 25, 2023

Hi David, Thank you for reaching out to us. We're sorry to hear that the second hand of your watch came off. We share your disappointment, and we want to assure you that we take this matter seriously. We've reviewed your order and your request has been prioritized. For more information, kindly refer to the email we've sent. Thank you for your patience and understanding. Should you need help with anything else, we can be reached through our website. Best Regards, Paul Rich Customer Support

Response from Paul RichDec 25, 2023

Hi Kody, Thank you for bringing this to our attention. We truly apologize that the refund you were anticipating did not occur. We are looking into this for a resolution, and once an update is available, kindly refer to the email we'll be sending for more information. Thank you for your patience. If you have other questions you need help with, we can be reached through our website for quicker assistance. Best regards, Paul Rich Customer Support

Response from Paul RichNov 9, 2023

Hello Abdel, We are thrilled to learn that you are enjoying our watch and the services we provide, as this is our primary objective. Ensuring our customers' satisfaction is always our top priority. If you need any help with your timepiece or have any questions, please don't hesitate to reach out to us. Thank you for choosing Paul Rich! Warm Regards, Paul Rich Customer Support

Response from Paul RichNov 8, 2023

Hi Bella, We're so pleased that you love your new Cosmic Dust Silver watch! You're bound to steal the spotlight at the party with this exquisite piece adorning your wrist. We always aim to make sure that our customers are satisfied with their purchases. If you require any assistance with your timepiece or have any inquiries, we're just a message away. Thank you for choosing Paul Rich! Best Regards, Paul Rich Customer Support

Response from Paul RichOct 9, 2023

Hi Muhammad, Thank you so much for taking the time to share your positive experience with us, and thank you for your kind understanding that we are not the ones who impose the import fees. We're so pleased to hear that your nephew received his watch in time for his wedding. We wish him and his beautiful wife all the best in this amazing new chapter of their lives! Your kind words mean the world to us, and we truly appreciate your support. If you or your nephew need assistance in the future, please don't hesitate to contact us. We're always glad to help! Thank you for being awesome! Thank you for choosing Paul Rich! Best Regards, Paul-Rich Customer Support Team