Paul RichPaul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
504 approved reviews, newest moderated first
Mr R.
The watch came fast and I like the option to sign for delivery. The watch looks even better in person. A great addition to my collection
Response from Paul RichMay 7, 2024
Hello Mr R, We're delighted to hear that you're pleased with your watch and that it exceeded your expectations. If you have any questions or need assistance in the future, feel free to reach out. Enjoy adding it to your collection! Best regards, Kevin Paul Rich Customer Support
Melvin M.
Its ok, watch looks good video . I. Person looks cheap made. Not worth the money. Glass gets fogged up quick all the time
Response from Paul RichMay 7, 2024
Hello Melvin, Thank you for your feedback. We're glad to hear that you found the video presentation of our watch appealing. We understand your concerns about the fogging issue and the perceived quality of the materials used in our timepieces. Regarding the fogging, we apologize for any inconvenience this may have caused. While our watches are designed to withstand water exposure up to 5 ATM, they are not completely waterproof. We recommend avoiding prolonged exposure to moisture to prevent fogging. As for the perceived quality, we assure you that our watches undergo stringent quality control measures to ensure they meet our high standards of craftsmanship and durability. Each piece is meticulously crafted with premium materials and innovative design elements. We appreciate your feedback and will take your comments into consideration as we continue to improve our products. If you have any further concerns or questions, please don't hesitate to reach out to us. Best regards, Kevin Paul Rich Customer Support
Josiah S.
Product arrived quickly and is an absolute beautiful piece. Very happy with purchasing and with company
Response from Paul RichMay 6, 2024
Hello Josiah, Thank you so much for your glowing review! We're thrilled to hear that you're delighted with your purchase and that it arrived promptly. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else or have any questions, feel free to reach out. We're here to help! Best regards, Kevin Paul Rich Customer Support
Willis S.
One of the most affordable smooth wrist watch I've ever had definitely buying another
Response from Paul RichMay 4, 2024
Hi Willis, We're thrilled to hear your feedback about our watch. We're glad you're loving our watch. Best Regards, Neil Paul-Rich Customer Support
Robin A.
Delivery time and beautiful time piece
Response from Paul RichMay 3, 2024
Hello Robin, Thank you for your kind words! We're thrilled to hear that you're happy with both the delivery time and your new timepiece. If there's anything else we can assist you with, feel free to reach out. Enjoy your new watch! Best regards, Kevin Paul Rich Customer Support
David K.
I never got the item, I need a full refund.
Response from Paul RichMay 3, 2024
Hello David, We sincerely apologize for the inconvenience you've experienced regarding your order. We understand how frustrating it must be not to receive your item, despite your anticipation. After investigating your case, it appears that the delivery attempts were unsuccessful due to a lack of an authorized recipient, despite your efforts to reschedule the delivery. Unfortunately, as the delivery process is handled by USPS, we're limited in our ability to intervene directly. We recommend reaching out to USPS at 1-800-275-8777 for further assistance in locating and delivering your package. They should be able to provide you with more detailed information and hopefully resolve the issue promptly. Regarding your refund request, once the tracking indicates that the package has been returned to us, we will initiate the refund process immediately to ensure you're compensated for the undelivered item. If you have any further questions or concerns, please don't hesitate to contact us at [email protected]. We're here to help and ensure that you have a positive shopping experience with us. Thank you for your understanding and patience. We hope to resolve this matter for you as swiftly as possible. Best regards, Kevin Paul Rich Customer Service
Sascha H.
Bad quality, 0 support, worst customer support. I emailed them because the clasp started to open with every movement of my hand and pins fell out of the band. they made me record a video and take pictures which I sent but was a waste of time because they said that they practically don't replace ANYTHING on any watches. I didn't even ask for a full replacement, just a clasp replacement and some bins. I already replaced some pins because they started to wear out. Its been not even 1 year and the watch is falling apart. - Pins that hold the case and band together wore out so the band came lose. - Non-removable pins fell out. there is a part of the band which is fixated and you can not remove the pins. They just fell out. - Clasp is worn out too, so the watch opens with a every movement of the wrist. I was sure for a 400 Euro watch I would get some support with no issue. I am glad I contacted them now, because I was about to order a second watch. Never going to order from them ever again, despite the watches being beautiful.
Response from Paul RichMay 1, 2024
Hello Sascha, Thank you for sharing your review. Rest assured, our customers' feedback is very important to us. However, I believe it needs clarification. While we strive to maintain the highest quality standards, we acknowledge that occasional issues may arise which is why we have placed a 24-month limited warranty policy. This limited warranty does not cover the following: - Batteries, straps, bands, bracelets, or crystals - Damage of any kind if there is evidence that the damage was caused by accident, improper use or mishandling of any part of the watch or any accessories, handling that is inconsistent with the instructions or guidelines included with your watch, lack of proper care or improper maintenance, tampering, abuse, wear and tear, or any factor other than a defect in the watch’s parts or workmanship. - Theft We take customer feedback seriously and are continuously working to improve our products and services. Please be advised that we do not offer replacement watch parts. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your support and we hope to have the opportunity to serve you better in the future. Best regards, Kevin Paul Rich Customer Support
Ehiose E.
I got a wristwatch gift for Christmas. Never wore it till sometime in March and the second hand fell off. I contacted Paul Rich in April thru email and a customer service rep replied me that same day in less than 30mins. That was very impressive I must say. Kelvin worked me through the process and I got another replacement in less than 5day. I was very impressed with the smooth process and hope the new watch last me longer.
Response from Paul RichApr 23, 2024
Hello Ehiose, Thank you for taking the time to share your experience with us. We're glad to hear that our customer service team, especially Kelvin, was able to assist you promptly and efficiently. We apologize for the inconvenience caused by the issue with your wristwatch, and we appreciate your understanding. We're committed to providing high-quality products and exceptional customer service, and we're pleased to know that we met your expectations in resolving the issue with your watch. We hope the new replacement watch serves you well and lasts much longer. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Kevin Paul Rich Customer Service Team