Paul RichPaul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
504 approved reviews, newest moderated first
Gemini
Perfect experience!!! My watch is perfectly working and im all day receiving comments about it! Great!!!
Response from Paul RichAug 18, 2024
Hi, Thank you for your awesome feedback. We're delighted to hear about the awesome comments you receive when wearing our watch. If you encounter any difficulties or require further assistance, please don't hesitate to reach out to me again. I'm here to help. Best Regards, Neil Paul-Rich Customer Support
Taba M.
Nice looking watch
Response from Paul RichAug 5, 2024
Hi Taba, Thank you for your awesome feedback, and we are hoping that you enjoy our timepiece. If there's anything else we can help you with, or if you have any other questions, please feel free to let us know. We're here to ensure you have a positive experience. Best Regards, Neil Paul-Rich Customer Support
Abolfazl S.
On time ye produce looks as you advertise
Response from Paul RichAug 2, 2024
Hi, We appreciate your feedback, and we aim to produce more amazing timepieces in the future. Should you have any further questions or anything else on your mind, please don't hesitate to reach out. We're always available to assist you. Best Regards, Neil Paul-Rich Customer Support
Anthony H.
My brother loved his birthday gift. It was definitely an elegant and timeless piece.
Response from Paul RichAug 2, 2024
Hi Anthony, We appreciate your amazing feedback on our watch. If there's anything else we can help you with or if you have any other questions, please feel free to let us know. We're here to ensure you have a positive experience. Best Regards, Neil Paul-Rich Customer Support
Alexander
I usually wear an expensive watch and I loved the look of my Star dust Gold dial. But its really bad craftmanship, the watch falls apart after 3 and a half year and its not airtight. My watch is suffering now bc of this, and the Crown has fallen off. I have used the watch roughly 10-15 times(usually wear a Rolex). If your looking for a watch i cant recommend this one as its not a good made watch at all. I have watches thats half the price that has double the lifetime. Also with only 2 years warranty it screams dont buy.(watches should hold longer) Update: After Paul Rich Flagged my review as Defamation content. it has been deemed not defamation. because its a real experience i have. It just shows that Paul Rich as a company is not to be trusted as their try to get my review removed. I even have an email where they state i got a "faulty" watch. But no try to help the customer with compensation or a new watch. So instead i share my experience with them.
Response from Paul RichJul 25, 2024
Hello Alexander, Thank you for sharing your experience with your Stardust Gold Dial watch. I'm truly sorry to hear about the issues you've encountered. At Paul Rich, we strive to create timepieces that combine meticulous craftsmanship, cutting-edge materials, and thoughtful design. While our watches come with a 2-year warranty, this does not cover damages caused by improper use, wear and tear, or accidents. Since your watch is beyond the warranty period, we are unable to offer a replacement or refund at this time. However, I recommend visiting a local watch repair store to address the issues with your watch. For more information regarding our warranty policy, feel free to visit this link: https://paul-rich.com/pages/warranty We value your feedback and will take it into consideration as we continue to improve our products. If you have any further concerns or need assistance, please don't hesitate to reach out. Best regards, Kevin Paul Rich Customer Support
Alexander M.
Great watch love it!
Response from Paul RichJul 4, 2024
Hello Alexander, Thank you for your positive feedback! We're thrilled to hear that you love your new watch. Enjoy wearing it, and don't hesitate to reach out if you need any assistance. Best regards, Kevin Paul Rich Customer Support
Ali C.
I got the watch and have been trying to return it but no one has responded to my email for weeks.
Response from Paul RichJul 3, 2024
Hello Ali, Thank you for reaching out and sharing your experience. I’m truly sorry to hear that you haven’t received a response to your emails. We strive to provide excellent customer service and I regret that we missed the mark this time. Upon checking, we haven’t received any email from you, but we’re here to help! Please send us an email directly at [email protected], and we’ll make sure to address your return request promptly. Thank you for your patience, and we look forward to resolving this for you. Best regards, Kevin Paul Rich Customer Support
Carlos I.
Bueno producto reloj dinámico juvenil y atractivo diseño genial algo diferente a lo acostumbrado lo recomiendo
Response from Paul RichJul 1, 2024
Hi Carlos, Thank you for leaving such awesome feedback on our watch. We hope that you are enjoying the watch you purchased from us. Should you require additional assistance or have any further questions, please do not hesitate to contact us. Our commitment is to ensure you have a positive experience. Best regards, Neil Paul-Rich Customer Support