Paul RichReviews of paul-rich.com

Response from Paul RichDec 30, 2024

Hi, Thank you for reaching out to us. I'm really sorry to hear about your frustrating experience. It's understandably disappointing when an order takes longer than expected, and the lack of resolution only adds to the frustration. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 30, 2024

Hi Eddie, I'm so glad to hear you had such a great experience! It's awesome that you love our watches and are getting compliments everywhere you go. It sounds like the quality and price really impressed you, and the shipping was spot on too. Thanks for the recommendation—I'm sure others will appreciate hearing about your positive experience! Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi Zoe, Thank you for reaching out to us. I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that your order hasn't been delivered within the promised time frame, and that we were not able to provide consistent or helpful responses. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We look forward to your response. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi Tys, Thank you for reaching out to us. I'm really sorry to hear about your experience. It's frustrating when orders don't arrive as expected, especially during the holiday season. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi Jamarus, Thank you for reaching out to us. I’m really sorry to hear about your experience and can completely understand your frustration. It’s unacceptable that you haven’t received any updates or responses from us. Could you please confirm your order number so we can locate your order? We understand you’ve been trying to contact us, but we highly recommend reaching out via [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 23, 2024

Hi ValeFitz, Thank you for reaching out to us. I’m sorry to hear about the challenges you’ve faced. It’s truly frustrating to deal with unresponsiveness, especially when it comes to warranty claims. Regarding your first watch, since it was purchased through Amazon, we recommend contacting them directly for assistance, as they have their own warranty policy and terms. For the second watch, could you please confirm your order number so we can locate it in our system? We understand you’ve made several attempts to reach us, and we recommend using [email protected] for further support. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 18, 2024

Hi Tariq, We apologize for not being able to respond to your emails sooner. Due to a high volume of emails, we're working diligently to address all inquiries promptly. I recommend reaching out to us at [email protected] for further assistance. Rest assured we will do our best to give you your order details and status. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support

Response from Paul RichDec 18, 2024

Hi, We're sorry to hear about your experience. That sounds really frustrating. Due to a high volume of emails, we're working diligently to address all inquiries promptly. Could you kindly provide your order number? We understand that you've already tried to contact us, but we highly recommend reaching out to us at [email protected] for further assistance. We appreciate your patience and understanding. Kind regards, Marie Paul-Rich Customer Support