Paul RichReviews of paul-rich.com

Response from Paul RichJan 22, 2025

Hello Sam, We sincerely apologize for the inconvenience and lack of communication you’ve experienced. Upon reviewing your case, we can confirm that a replacement for your order has already been processed and is currently in transit to your provided shipping address. We understand your frustration and are committed to improving our customer service. If you have any further concerns, please don’t hesitate to reach out via email or our live chat feature, and we’ll do our best to assist you promptly. Thank you for your patience, and we truly value your feedback. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJan 22, 2025

We understand your frustration and want to clarify that we don’t create false shipping labels. Once we generate a valid label, the carrier is responsible for scanning and updating its status. We have no incentive to provide misleading information - our goal is to deliver your order promptly. If there’s been a carrier issue, please contact us with your order details, and we’ll do our best to help resolve it.

Response from Paul RichJan 22, 2025

Hello Arnaud, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issues with your watch and the delay in our response. We’re pleased to inform you that a replacement for your order has already been processed and will be shipped to your provided shipping address shortly. You will receive a confirmation email with tracking details as soon as it is dispatched. We truly value your patience and understanding as we work to resolve this matter. If you have any further concerns, please don’t hesitate to reach out. We’re here to assist you. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJan 8, 2025

Hi Loreley, I hope you are doing well. We're sorry to hear that you haven't received your package yet. I'm here to assist. Upon checking, your order 115299SB was already delivered yesterday, January 7. I sincerely apologize for the inconvenience encountered with your package. It was delivered hours after you posted this review. You can check your tracking information here: https://track.passportglobal.com/LK060577904SK Should you have any further questions or anything else on your mind, please don't hesitate to reach out via email at [email protected] or live chat. We're always available to assist you. Have a great day! Best regards, Paul Paul-Rich Customer Support

Response from Paul RichJan 8, 2025

Hi Marie, I hope you are doing well. We're sorry to hear that you haven't received your package yet. I'm here to assist. We sincerely apologize for the inconvenience caused by the delay of your order. We highly recommend sending us an email at [email protected]. This will allow us to provide further assistance in tracking your order and we will provide you with the latest update. Thank you for your understanding and cooperation. Best Regards, Paul Paul-Rich Customer Support

Response from Paul RichJan 2, 2025

Hello, Thank you so much for your kind review! We're thrilled to hear that both the watch and the gift were well received. It's wonderful to know that she loves it! We appreciate your feedback and hope to serve you again in the future. Best regards, Kevin Paul Rich Customer Support

Response from Paul RichJan 2, 2025

Hello, Thank you for taking the time to share your experience. We sincerely apologize for the issues you've encountered with your order. After reviewing our records, we can confirm that our team has responded to your email. However, it seems we may not have received a follow-up from you. We encourage you to check your spam or junk folder, as emails can sometimes be redirected there. Regarding the engraving, we regret any confusion this may have caused. Please note that we currently do not offer engraving or customization services, and we apologize if this was not clear at the time of your order. We value your feedback and are committed to resolving this matter to your satisfaction. Please contact us directly at [email address or phone number], and we will do our utmost to assist you. Thank you for giving us the opportunity to address your concerns. Best regards, Kevin Paul Rich Customer Support

Response from Paul RichJan 2, 2025

Hello Karolina, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration caused. Upon checking, it appears that your order was canceled and refunded automatically due to a technical issue. We deeply regret the lack of communication regarding this matter and understand how disappointing this experience must have been for you. If you wish to place a new order, you can do so via the following link: https://paul-rich.com/ Please don't hesitate to reach out directly to us if you need assistance with the process or have any further questions. We value your feedback as it helps us improve our service, and we are taking steps to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, Kevin Paul Rich Customer Service