Russell
very capable and through
very capable and through
Response from PATLiveSep 10, 2019
Thank Russell!

PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
PATLive (patlive.com) has 196 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Russell
very capable and through
Response from PATLiveSep 10, 2019
Thank Russell!
Pamela
Great customer service!
Response from PATLiveSep 10, 2019
Thank you Pamela!
Jason
Very professional, polite. So glad I went with you.
Response from PATLiveAug 12, 2019
Thank you Jason, so are we!
Lynell
so far so goooood
Response from PATLiveAug 12, 2019
Thank you Lynell, we hope to continue providing you great service!
Shani D.
Dependable service
Response from PATLiveAug 9, 2019
Thank you Shani!
Ganesh
Some of the call center agents are good and take calls as per the script. Some don’t follow the script. Even after repeated corrections, some reps do the same mistakes again and again. I am tired of repeating
Response from PATLiveAug 9, 2019
Hi Ganesh, thank you so much for taking the time to provide us with feedback. Scripting is such an important component of the live answer experience, which is why we offer custom scripting for all of our customers. It sounds like we're missing the mark. I've forwarded your information to the head of the scripting team. They'll be reviewing your account and reaching out to you by early next week.
Stephen- Some Manager Training and Testing N.
Overall they will answer the phones and try to follow the script. There appears to be limited live face training on each client, so your script needs to be so easy a caveman could execute on it. In my case, I need a series of information gathering questions to be asked skillfully and in the right context in order to successfully execute and gather basic intel like name, email, and telephone. Only the top reps can pick up on this and execite via the offline training, and the newest reps stumble and execute poorly. Escalating for help is tough because ecveryne is "pat" and everyone is at supervisor level, who can help and change your script.
Response from PATLiveAug 9, 2019
Hi Stephen, we really appreciate your feedback about our scripting and support processes. Scripting is such an important part of the live answer experience, which is why we offer custom scripting for all customers. It sounds like we're missing the mark. I've forwarded your information to the head of our scripting team. They'll be reviewing your script and reaching out to you by early next week.
LQ
PATLIVE has been the workhorse for me behind the scenes while I concentrate on other tasks PATLIVE mans the phones for me. Could not be more grate full.
Response from PATLiveAug 5, 2019
Thanks Lidio!