PATLiveReviews of patlive.com

Response from PATLiveApr 9, 2021

HI David, Thank you for your feedback, and I am sorry you haven’t had consistency with the data submissions. We have looked into your account and would love to chat about what you are seeing so that we can possibly refine the instructions for receptionists and help them better navigate your website/CRM. One of our Contact Center supervisors, Michael, has reached out by phone and email to see if he can help – Michael is great at finding solutions, especially for customers like you who are using your own software instead of our internal app. Hopefully we can sync up and get this refined for you! You can also reach our support team by calling 800-775-7790 or emailing [email protected]. Looking forward to talking with you soon!

Response from PATLiveJan 22, 2021

Hi Rosa. Thank you for your time today. While we were disappointed to hear this feedback, we are so glad that the recent adjustments made to your service have been an improvement. If you need anything else at all, please give us a call at 800-775-7790, we're here for you 24/7.

Response from PATLiveJan 22, 2021

Hi Jennifer, we really appreciate your time and are so glad we were able to reach you for further details and billing clarification. We know how important it is to serve your callers with fast answer times and complete call handling accuracy. We have adjusted the hold settings on your account and optimized the call handling instructions for our agents based on your feedback. As discussed, you are only billed for live talk time - never hold time. Please do not hesitate to reach out to 800-775-7790 with any other questions or concerns.

Response from PATLiveJun 26, 2020

Hi Merrily. While we’re disappointed to hear that your experience with PATLive so far has been anything less than excellent, we appreciate you taking the time to provide feedback. We strive to do a fantastic job with every call we answer, but sometimes we fall short. As a people powered business, the reality is that sometimes team members make mistakes that we wish they wouldn’t. We’ve tried reaching out to discuss your situation in more detail but haven’t been able to reach you yet. We’ll try you again, but if it’s easier for you reach out when it’s convenient for you, we’re available by phone, chat and email 24/7. Thanks, and we look forward to speaking with you.

Response from PATLiveJun 26, 2020

Hi Andrew and thanks for taking the time to provide feedback. We’re disappointed to hear that your experience with PATLive so far has been anything less than excellent. We strive to do a fantastic job with every call we answer, accurately recording and relaying what’s uniquely important to each customer’s business, but sometimes we fall short. We hope the recent updates that we’ve made to your call script help our agents to improve in the areas that you identified. If you have any additional questions or concerns in the meantime, though, please don’t hesitate to reach out by phone, chat or email – our customer service team is available 24/7.

Response from PATLiveJun 10, 2020

Hi Magdalena, thank you for the feedback. Upon further review of your account, we found an opportunity to make enhancements that we believe will help with the hangups. We have made the adjustments and credited your account for all the hangups last month. Thanks again for notifying us of the issue and please do not hesitate to reach out, we're here 24/7!

Response from PATLiveJun 10, 2020

Hi Tyrone, we really appreciate the compliment about our awesome support team. We enjoyed speaking with you recently to see if there's anything we can do to improve, we're glad you're so happy with your service. Please reach out if we can ever be in assistance, we are here 24/7!

Response from PATLiveFeb 14, 2020

We are surprised and sorry to hear this Suhyun and have requested a customer support manager review your account asap. We'll be reaching out today so that we can better understand what's been happening and hopefully resolve the concerns immediately. If it's still possible to earn back your trust, you have our assurances that we'll work hard to get it back.