PartsIPS - Appliance PartsReviews of partsips.com

Giving a 4 star only because the parts that were ordered took 7 days to arrive. Ordered online price was great. Only wished we had an option for faster shipment arrival.

3 and a half stars. Y'all really put me on the defensive with this guy, and that's probably a good place to be when dealing with any stranger across the country and internet, and for that, I thank you. You were right about the guy's sparkling personality.. The ONLY thing he had going for him is that after a month of hunting and calling everybody else in the business, he's the only guy who had the part I required.. During that month, I learned that Frigidaire/Electrolux had changed the part number 3 times. When I finally got through to him on the phone, he rattled off yet another part number.. one I had not yet heard.. it was a few digits off from the most recently used part number of which I was aware... I questioned him to confirm... He does not like to be questioned... I pulled the trigger another 2 days later.. And yeah.. as you warned.. The final ticket was double the price on his site.. Shipping handling and whatever.. In my hand a week later, perfect fit.. clean .. in fact looked brand new. serious. So.. I'm happy.. I'll still call the nice guy first,.. but if he doesn't have what I need, PartsIPS gets my next repeated calls until an answer eventually happens..

I placed an on-line order, received a confirmation and then another email stating my order had been cancelled. I called to inquiry if the part was out of stock. "No" he said, we have raised the price. Failing to honor an order that was successfully completed is not acceptable. Their shipping and handling fees were already excessive, and now they are not competitive with the market. AVOID

I put in an order for a part that I can't find anywhere else except one other sketchy online vendor. PartsIPS cancelled it within an hour, the only message was "Thanks for buying from PartsIPS - Appliance Parts and Supplies. Order #[redacted] has been has been refunded. Please allow 7-14 days for the refund to be reflected in your account." So if it was a big order, they get an interest-free loan and I get to have my credit limit reduced? That's not a problem for me, but it's a very poor business practice. Oh, and the item is still listed in their store, but the price is now almost TRIPLE what it was before. They're apparently just scammy drop-shippers, and lazy ones at that.

Not ever purchasing again part does not fit and policy I must pay return shipping after paying $20 for shipping originally on a plastic piece weighing possibly 1 oz. no help on phone as to if my part is available without the prongs added on newest version. Advised to call Frigidaire which I did. 20% restocking fee as kwell

Well, I have to say that I read through the reviews and was not really sure what to expect. Before I read the reviews though, I had already called the 315 number to see if this was a place I could pick up from since it seemed they might not be not terribly far from me. When I call and Indian sounding fellow answered the line and was willing to look up to see it the parts to the Kenmore refrigerator were "in stock." He was helpful enough, looking up each item and confirmed they were "available," He also let me know they had several warehouses and that I would not be able to pick up an order. So this is when I read the reviews... I sat there with my finger on the check-out button for a while... Then I said to myself, "Self, remember the days when everything used to be 4-6 weeks for delivery?" And since it seemed most of the issues folks had were with timeliness and customer service, and that the Better Business Bureau seemed to have success litigating any issues, I went ahead and click the button. Expecting to get the order sometime min February I told my wife that we were getting our part in 4 to 6 weeks. I placed the order January 10th. Last Monday (Jan. 14th) I got an email with a UPS link letting me know that the order was shipped out January 11th and the link showed that it was out for delivery! I was at work when the package arrived and my wife installed most of the replacement shelves leaving the more difficult ones for me. Everything was perfect. and the price was less than half of Amazon or Ebay. Shipping was about $31. I felt compelled to write a review to at least let folks know that perhaps you should call and check what is "available" or "in stock" and you may know what to expect. Jeremy

stay away from this part site they can't speak English very well I ordered the part they charged me $34 for Freight alone part was in Flames Quest must have weighed 8 oz they don't answer their emails took me four days to get a refund finally I've been in this business 36 years and self-employment 28 I like lots of parts from legitimate companies I'm sorry but this company is on my bad list no apologies nothing and they had back ordered the part and never notified me very sad when a company like this behave this way . how they stay in business I have no idea

I was cautious about ordering from this website because of the other (very negative!) reviews, but I determined that the amazing price was worth the risk. And it was! I received the replacement glass top for my Jenn Air range 2 days after ordering. And as I said, the price was by far the best I could find. As with any website there will be a mix of experiences, but mine was very positive.