PartsIPS - Appliance PartsReviews of partsips.com

I found Partsips to have the best price among several competitors. I placed my order on Friday evening, and my parts were delivered Wednesday afternoon. I will be a return customer.

I was worried after I read the reviews; but, ordered anyway. I got the part I needed at a fair price and was delivered as promised! Would do business with PartsIPS again!!

Should have read these reviews first. They sent me the wrong part, asked for photos, and then told me they would give me store credit for the part if I sent it back at my own expense. I have no intention of ever doing business with them again, so I absolutely do not need store credit. And to ask that I pay for return shipping when they sent the wrong item is essentially fraud. Stay far, far away!

Keep Away!! They show parts in stock, take your money then string you along about "checking in to it" when you call and will call you back. They never do. Many people have reported them and I'm reporting to the NY Attorney General's office.

I, like others, purchased first and then read the reviews, which caused me some concern. Then I got worried because I saw they charged my card, but I didn't get a confirmation email. I waited a few days, called once to try to confirm (the call went unanswered, but then a day later I received a box of parts that was exactly what I ordered. The correct parts, in brand new condition, shipped clearly from the OEM manufacturer. So I don't know if I just got lucky, but partsips managed to deliver a part that was out of stock/backordered at every other supplier I could find, and did so quickly and for a good price. Sure, the communication could have been better and had me concerned, but at the end of the day my dishwasher is working again and my wife is happy, so I call that a win.

They delivered parts on time and at a good price. I needed to return the parts because I decided to trash the fridge and buy a new one. Phone and email communications were poor and/or non-existent. The guy who answers the phone does nothing other than tell you to send email. They told me to return the parts to a third party (who had drop-shipped the parts). I did that and sent them the UPS tracking page showing the return. They did not respond to that email. I called them and the guy said "send an email and the manager will issue a credit". Apparently I will need to contest this with my credit card company.

These people do not answer the phone and dont ship your parts. They say you will get a call back today or you will get a response today and never have they actually done that.

Purchased a fridge door seal. It did not fit and started to come apart as I tried to install it. Contacted company for a refund, they ignored me. Complained to my credit card company B of A, they where useless too... Avoid both these companies.