Pangama JewelryReviews of pangamajewelry.com

Everything you read negative about them is true. To be fair I blame myself partly for not paying enough attention. Long story short. Ordered from them on Cyber Monday Dec 1st. I googled looking for Pandora and mistakenly ordered from them. Because im assuming they paid to be the top result. I realized my mistake within 30 mins. But it would not let me cancel at that point. There policy states I have to recieve the item and return them to cancel the order and get a refund. What they also dont tell you is they are based over seas. From what I could find Bulgaria. But, I know my order was shipped from China. This means long time shipping. Maybe its not so bad out side of the Holiday season. But, absolutely do not order after November. You will not get your items for Xmas which is where im at. The costumer service is trash and exclusively done through email. Im assuming because of it being a foreign entity and not speaking English. Im very upset that there deceptive practices have ruined my Christmas because I have nothing to give my wife now.

Just a word of warning, this is not a US or a UK company. The jewellery ships from China. It takes up to three weeks for delivery. I ordered some charms for my wife for her charm bracelet as a stocking-filler over two weeks before Christmas. At checkout, it was stated delivery would be in 7-11 working days. Well, it was Christmas Eve before the tracking showed the plane only having just left China. I was disappointed as this meant my wife didn't get her stocking-filler until well after Christmas. The company details are represented as being a US company, but this is not the case. When I initially tried to access the Pangama Jewelry website to find contact details to raise a complaint, my Norton Antivirus and web safety software prevented me from accessing it because it is deemed to be a malicious website. I felt scammed and thoroughly depressed. I was not expecting to receive anything. However, the package was finally delivered on Monday, 29 December. It arrived in a securely packaged box. There was a nice presentation box with the Pangama logo on it. Anyway, on to the charms... well, they are actually quite cute and seem to be just like their pictures on the website. They are not actual gold or silver, but I guess you get what you pay for. However, they fit onto my wife's charm bracelet and she seems to be happy with them. So far, none of the little coloured stones have fallen off and they seem sturdy enough. This is just a firm warning to everyone who thinks you are getting a cheaper alternative to Pandora or similar products, that these are not quite the same. I don't understand how Google allowed Pangama to get their products to list first on searches when you are searching for Pandora products.

Do not go near this company, they have no intention of honouring purchases, Chinese con merchants, stay well clear!

Masquerading as pandora. Totally inferior and delivered takes ages

Ordered in error, was half asleep and googled Pandora and got this. Emailed straight away to cancel and was no told but I could return. Have emailed twice to instigate return process and no response. T&Cs say if you reach out to them straight away you can cancel as well. Would avoid

Ordered on the 14th of December, label created next day nothing since. Contacted my bank and refunded. Avoid this absolute scam of a company.

Do not, under any circumstances, order from Pangama. They are crooks and shysters. Their customer complaints department sends out response which are worded the same every time..."Our team is investigating and we'll get back to you in 24 to 48 hrs" They don't get back to you. It is a scam site!

Like many others I got mislead into thinking it was Pandora! Very disappointed as cost more then Pandora lol! It’s just a drop shipping company from china. Paid express delivery were not 11 days in and don’t even think it’s on a “plane” yet, likely not in time for Christmas. What a load of shites.