Betty
Received 1/2 my order which was damaged
Lucy and her team responded promptly to address and correct the problem and they are shipping us 2 new drums! Thank You ! I purchased 4 drums as gifts and received them today however the package I received only contained 2 drums and the box was soaking wet and it was wrapped in plastic. I was in my driveway when the USPS delivered the package and the USP worker handed me the package and said it was wobbly. I open the wrapping to find 2 wet panda boxes which has a moldy odor. Obviously the person that packaged this was aware of the problem. Can you please provide a phone number that I can call ??
Response from Panda DrumDec 4, 2024
Dear Betty, We’re truly sorry to hear about the issues you’ve encountered with your order. Receiving a damaged package and only part of your shipment must be incredibly frustrating, especially when these are gifts for your loved ones. We wanted to let you know that we’ve been trying to reach out to you via phone and email to assist you promptly. Please check your inbox and voicemail at your earliest convenience so we can resolve this situation as soon as possible. Regarding your order, due to its size, it was necessary to ship it in two separate packages. The remaining two Panda Drums are on their way and should arrive within the next 24 hours. We apologize for any confusion or inconvenience this may have caused. As for the condition of the package you received, we take this matter very seriously. We’re coordinating with our shipping partners to understand what happened and to ensure it doesn’t occur again. Your satisfaction is our top priority, and we’re committed to making this right. Please get in touch with us when you can, and we’ll be more than happy to assist you further. Thank you for your patience and understanding. Panda Drum Team