Responded immediately to an email that I sent to customer support team.
Love, love my Panda Drum Pro, it is just AMAZING. Customer service is excellent.
I’m so excited for my journey ahead learning to play my Panda Drum.
Response from Panda DrumJan 13, 2025
Hi Valeska,
Thank you so much for your glowing review! We’re thrilled to hear that you're enjoying your Panda Drum Pro and that our customer support was able to assist you promptly. It’s wonderful to know you're excited about your musical journey, and we’re so happy to be part of that experience with you.
If you ever need any support or have questions as you learn, don’t hesitate to reach out. We’re here to help and can’t wait to see where your Panda Drum journey takes you!
Best regards,
The Panda Drum Team
LD
Lorinda D.
Very impressed
I’m very impressed with the quality of the drum and just as important, the customer service. They are very communicative, helpful and transparent. Would not hesitate to recommend them.
Response from Panda DrumJan 13, 2025
Dear Lorinda,
Thank you for your wonderful review! We're so happy to hear that you’re impressed with both the quality of the Panda Drum and the level of service you received. Providing exceptional customer support is something we take great pride in, and it means a lot to us that you found it helpful and transparent.
We truly appreciate your recommendation and look forward to continuing to serve you in the future!
Best regards,
The Panda Drum Team
SC
Sylvia C.
The Panda drum is a quietly beautiful…
The Panda drum is a quietly beautiful addition to my daily routine.
Response from Panda DrumJan 13, 2025
Dear Sylvia,
Thank you so much for taking the time to share your experience with the Panda Drum! It’s wonderful to know that our drum is providing you with such peaceful and soothing moments.
Wishing you continued joy and tranquility with your Panda Drum!
Warm regards,
The Panda Drum Team
DO
Dona
I received a partial delivery and…
I received a partial delivery and notified Panda Drum Customer Service, Sara, of this fact. She was prompt and interested that I would received what I ordered and paid for expeditiously. She provided tracking numbers and kept in contact to make sure all was going to be OK. Very good service.
Response from Panda DrumDec 24, 2024
Hi Dona,
Thank you so much for your kind words! We're delighted to hear that Sara was able to assist you promptly and ensure you received the support you needed. Providing attentive customer service and clear communication is something we deeply value, and it’s wonderful to know your experience reflected that.
If there is anything we can do better, we will be happy to hear your thoughts!
Warm regards,
The Panda Drum Team
SP
Stéphane S.
Livraison longue, instrument OK
Sur le site Panda Drum, la livraison est indiquée ainsi : "Mode d'expédition : La Poste Standard (3-5 jours ouvrés)". En pratique, elle part de Chine, et la mienne est restée scotchée une bonne semaine à l'aéroport d'arrivée. Au bilan, 18 jours entre la commande et la livraison (le 26 décembre). Mais la société m'a fait une ristourne pour compenser.
La qualité de l'instrument est bonne : aspect soigné, belle sonorité avec les mailloches sauf pour les deux notes les plus aiguës, qui ont plus de mal à sonner. Pour faire sonner avec les doigts, il faut sans doute plus d'habitude.
Response from Panda DrumDec 23, 2024
Bonjour Stéphane,
Merci pour votre retour. Nous comprenons parfaitement votre frustration concernant le délai de livraison et le manque de clarté perçu sur les informations d'expédition.
Selon les dernières mises à jour reflétées aujourd'hui, votre colis est arrivé en France et est actuellement pris en charge par le transporteur local CIRRO. Notre équipe de support vous a également envoyé les détails de suivi mis à jour ainsi que toutes les informations nécessaires.
En cette période chargée liée aux fêtes de fin d'année, les transporteurs connaissent des retards inhabituels, indépendants de notre volonté. Cependant, nous ne laissons jamais notre client avec cela mais prouvons une assistance de support exceptionnelle.
N'hésitez pas à nous contacter par e-mail et nous ferons de notre mieux pour rétablir votre confiance !
Cordialement,
L'équipe Panda Drum
KA
Kathy
Follows up with concerns
Follows up with concerns. Answers questions in a timely manner.
Response from Panda DrumDec 23, 2024
Hi Kathy,
We're glad to hear that you appreciated our follow-up and timely responses. Providing attentive support and addressing concerns promptly is something we truly value.
If there is you would improve, please let us know! We remain at your disposal.
Warm regards,
The Panda Drum Team
TP
Theresa P.
This is my first time writing a review…
This is my first time writing a review on anything.
BUYER BEWARE
THEY SAID MY PANDA DRUM WOULD ARRIVE WITHIN 7 BUSINESS DAYS. IT’S BEEN 7 BUSINESS DAYS AND MY ORDER HASN'T LEFT - CHINA! THEY CLAIM THEY SHIP FROM THE USA. THEY TOLD ME THEY DIDN’T KNOW WHEN I WOULD GET MY ORDER! THEY’RE WEBSITE NOW STATES SHIPPING WITHIN 48 HOURS! THEY ASKED ME IF I HAD ANY ALTERNATIVE SOLUTIONS - TO THEIR NON-SOLUTION.
I SAID YES! SHIP ME A NEW ORDER WITH EXPRESS SHIPPING- PROBLEM SOLVED.
ANY COMPANY WOULD GLADLY DO THAT. CANCEL ORIGINAL ORDER AND PLACE NEW ORDER WITH EXPRESS SHIPPING.
THEY FLEW RIGHT OVER THAT !
THE OLD - WELL WE HAVE XMAS DELAYS- AND THEY SAID - A FEW ORDERS ARE DELAYED - AND MINE’S ONE OF THEM!
YES THERE ARE XMAS DELAYS YET THEY HAVE NO IDEA WHEN I WILL GET IT !
THEY CLAIM THEY’RE GIVING ME A 10% CREDIT - $25 OUT OF $250. BIG DEAL.
TOTALLY UNACCEPTABLE ON SO MAMY LEVELS. I’M SURE THEIR COMMENTS WILL BE ROSY YET ZERO SOLUTIONS.
ARE THEY LEGIT? I DON’T KNOW YET I DO KNOW YOU SHOULD STAY AWAY !! THERE ARE MAANNYY DRUM COMPANIES OUT THERE EARNING FOR YOUR BUSINESS.NO ONE NEEDS THIS HEADACHE!
YOU COULD BE WAITING FOR YOUR ORDER - INDEFINITELY. TOTAL SHAM
Response from Panda DrumDec 18, 2024
Dear Theresa,
First and foremost, we want to deeply apologize for the frustration and disappointment you’ve experienced with your order. Your feedback truly matters to us, and we are sincerely sorry that we didn’t meet your expectations in terms of timely delivery, communication, and overall customer support.
We completely understand how important it is to receive your order on time, especially when it’s a special gift, and we’re sorry that we were unable to provide you with more accurate and timely information. While we do our best to fulfill orders within the expected timeframe, the holiday season has unfortunately led to delays, and we regret that your order was affected.
We also want to sincerely apologize for how the situation was handled. It’s clear that we fell short in communication, and we understand how frustrating this must have been for you. We will be addressing this internally and working with our support team to ensure that all of our customers receive the assistance and respect they deserve moving forward. Our goal is always to make sure our customers feel heard, supported, and valued—and we clearly missed the mark in your case.
As part of our effort to make things right, we did offer you a full refund for the inconvenience, and we’re following up to ensure it has been processed successfully. If the refund has not yet been reflected in your account, please don’t hesitate to reach out to us directly, and we will prioritize resolving this for you.
We’ve also been closely monitoring the tracking for your order to make sure we do everything we can to get it delivered as soon as possible. If we can do anything further to help, please reach out.
Once again, we are deeply sorry for the frustration this has caused, and we truly appreciate your feedback. Thank you for your patience, and we hope you will consider giving us another chance to provide you with the service you deserve.
Warm regards,
The Panda Drum Team
TO
Tom
Customer service was exceptional
Customer service was exceptional
Received drum in a few days after ordering and unfortunately the zipper on the protective cover was broken
Called cs and no questions asked replaced immediately
Thanks again
Response from Panda DrumDec 17, 2024
Hi Tom,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service. We take pride in ensuring our customers are always taken care of, and we're glad we could resolve the issue with your protective cover quickly.
If you ever need anything else or have any more questions, please don't hesitate to reach out. We're here to help and hope you enjoy playing your Panda Drum!
Thanks again for your feedback!
Best regards,
The Panda Drum Team
