Panda DrumReviews of pandadrum.com

Just got the drums. Their quality is astounding- the carrying cases themselves are easily worth $50. I think this is the first Instagram ad I ever went for where the product exceeded my expectations. Quality is off the charts, and the small touches like the knitted muting caps for the mallets and the elegant stitching around the drum, to the perfect paint finish. I am over the moon with my purchase, and will tell anybody who will listen just how great these drums are!!

The kind people at Panda Drum promptly shipped a replacement when my hubby's Christmas present was lost in the mail. Then, they were right there for us when he was having trouble getting the hang of it. Fantastic product, fantastic company.

I see the raves on line, but I certainly cannot rave about customer service. On Sept. 10, I ordered 2 drums and the bands for 2 grandsons, brothers. It three weeks to get one and the other only arrived after emailing “where is it?”. Then I received one band with a comment that the other was back ordered. Finally two months later the other band arrived stating that the bands that hold the decorative bands in place. Finally, on Christmas Eve ONE band showed up. I immediately requested the second with Erin Collins, the agent signing each email apologizing for the ridiculously bad service.! When my boys opened their gifts, one had felt pads on his drum sticks and stickers for enhancing the recognition of the notes. The other boys accessory bag had both of those missing. I immediately shot off another email requesting those items and a second band. An email was sent promising the missing items. Now, 2 weeks later, nothing has been received. I had never had any such horrid, apathetic response for any other purchase in my 78 years. I cannot endorse or recommend this company. The instrument is nice, but buy from anyone else.

Ordered and paid for four drums 12/4/25. As of 1/9/26 the order is still missing two drums. Their communication and tracking is frustrating. Don’t buy from them. After posting this review we were contacted via email and did receive all drums. The quality of the product is high and did meet our expectations. However the shipping and tracking is subpar.

I am a certified Crystal Master and certified Crystal Master Herbalist. I had to have this for sound therapy. Very glad I did! Love the sound and how clear it is. Also very calming! Very excited to get better at playing amazing little drum

I ordered the family bundle of 3 drums and only received one drum today. The tracking email I received upon shipment stated all three drums were shipped. I emailed the company and advised them I only received one drum. They responded and I was told "your case is being transferred to a specialist who will look into the missing items and get this sorted for you as soon as possible".......... I am hoping this gets resolved right away. I have a picture of the package showing the size as well as the shipping label listing the weight of 5.665881lbs. Clearly there is no way three drums shipped in this package. I will update this review once it is resolved. I also had no idea this was shipping from China until I received my tracking email. **UPDATE** Customer service went above and beyond to make sure the issue was resolved. I am very pleased with the results. I highly recommend

I ordered the drum for my husband as a Christmas present. I was concerned it would arrive before the big day. I contacted Panda with my concern. I received immediate feedback and they stayed in contact until I received my drum. My husband is enjoying the drum even more than I imagined. Several guests have enjoyed also. Panda was professional, helpful and efficient. I would highly recommend them. Great to do business with, quality product. Smiles all around.

I wanted a simple musical instrument that I could play spontaneously, without a lot of setup, and the Panda Drum has worked well for me. It lives on a table where I can just pick up the sticks and play soothing sounds or figure out how to play songs. It's just what I was looking for!