PandaDocReviews of pandadoc.com

The platform itself is easy to use, however the customer support is bad beyond comprehension. I mistakenly got charged for my another annual subscription and i did not use it even for a single moment after my renewal. I contacted them immediately that i got charged and i was not planning to renew at the moment even though i was going to renew later on. They refused to give me a refund and when i expressed my disappointment in their decision, they literally did not give an answer and marked the ticket as resolved. so many people are complaining about the same thing. Rule should be, no matter how good the product is, a company with bad customer support should not be subscribed to.

I have not used the service in almost an entire year and they charged me for another year again. I tried working with customer service and they are refusing to process the refund. They charged my account on 2/24 and I notified them on 3/2 6 days later. Please beware of this predatory company

I purchased pandadoc plan after a few days of using I realized my clients weren't getting PandaDoc emails, after contacting there support, they advised me that I would have to tell all my clients who weren't getting my email how to change their settings on their computer. with over 600 clients. no way I was going advised my clients to do so. **** DO NOT USE PANDADOC ***

You get what you expect. Meaning you can e-sign documents. I don't know if it's that much better or worse than alternatives. In the end, it's pretty straightforward.

I rarely write negative reviews, but after a year with PandaDoc, I feel compelled to share my experience for other small business owners. The software itself offers useful tools, but customer support has been consistently slow and often unhelpful. Each time I reached out, responses took several days and rarely resolved the issue fully. When your business relies on a document platform, timely and effective support isn’t optional — it’s essential. I also experienced an unexpected annual renewal charge after initially using a month-to-month plan. When I contacted support to explore reverting back, the response was delayed and ultimately inflexible. After researching further, I’ve seen similar frustrations from other users regarding renewal billing and refund rigidity. While PandaDoc may work well for organizations that rarely require assistance, my experience suggests that support responsiveness and subscription flexibility can be challenges for small business owners. I genuinely wanted this to be a long-term solution, but ultimately, the support structure and billing policies made it difficult to continue.

PandaDoc’s product is bad, full of bugs, expensive, and have poor customer service. There’s nothing they do well. Consider trying another competition.

They make Cancelling impossible They are dishonest and they keep charging you even after you clearly tell them you want to cancel. The way they manage cancellations is so Fd up to the point of almost being criminal

After a full year of not using the service, I was charged a renewal fee. I fully acknowledge that I missed removing my account information after moving into a different role where the service was no longer needed. That said, the account had not been used for over a year, and a refund was requested promptly after the charge. The company declined to return the $228. Situations like this highlight how support decisions shape client trust. Policies matter, but so does judgment. In this case, the lack of flexibility reflects poorly on the overall client experience.