PandaDocReviews of pandadoc.com

Recent changes to PandaDoc mean that it feels like we're paying twice for a feature. The whole point of PandaDoc is to have a way to reliably collect signatures. Now, when we use the Forms feature for that purpose, we have to purchase tokens. We've been using PandaDoc for several years now, and this is the first time we've had to pay additional monthly costs for this feature that we've been using regularly. It wasn't communicated until after the fact, and even though we have an annual commitment that we're in the middle of, our costs are now different.

Excellent app and very easy to use, I highly recommend this platform!!

would never use them their customer service is the worst

Pandadocs used to be good Then they decided to roll out a new UI which makes sending simple forms much harder and slower, with more manual input. The new UI loads painfully slow, you'd think we'd swapped back to dialup internet.

Panda Doc has deceptive business practices. They auto renew your account and if you tell them the same day they charge you that you do not want to renew, they tell you that you have to pay a full year and then cancel because you did not give them sufficient notice. They give no notice of the renewal date. I cancelled last year and they still renewed me anyway and now want another full year of payment. I've never seen a vendor be so unethical.

When I first signed up with PandaDoc, I spoke with a human and they were helpful. Now, if I run into trouble with the site, I don't get a response for at least 24 hours. I had to cancel a notarization because I needed help that I could NOT get. Terrible service that's too cheap to hire enough staff to help their customers and then nickel and dimes the customers to death. No thank you. I'm done with PandaDoc.

We maintained an annual Starter Plan subscription for nearly three years. The platform reliably handled our low-volume needs—generating client orders, managing e-signatures, and issuing authorization letters (under 10 documents monthly). We derived the core value from maintaining over a dozen customized templates to expedite our workflow. Recently, PandaDoc introduced platform updates featuring tools we do not require, while simultaneously restricting the Starter Plan template quota to exactly five. This policy change directly penalizes legacy users and disrupts our operations: Imposed Limitations: Because our existing library exceeds the new 5-template cap, the system now prohibits us from creating new templates. Intrusive Upselling: Executing documents from our existing templates now triggers relentless, mandatory prompts urging us to upgrade to a premium tier. We consider this business practice unacceptable for two specific reasons: PandaDoc refused to grandfather loyal, existing customers into their original plan terms. The return on investment fails to scale. The efficiency we gain from the software does not justify the significantly higher cost of the upgraded plans. By retroactively enforcing this strict template limit, PandaDoc effectively reduced the utility of our paid plan to zero in order to force an expensive upgrade. We remained a satisfied, paying customer until this change. Consequently, we award a 2-star rating. We removed our billing details and will let the current subscription expire without renewal.

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