PandaDocReviews of pandadoc.com

Used to be decent, but the friction it's supposed to be preventing is nearly at the point we're better off back in Google Docs. Buggy experience when creating proposals and their attitude towards product development has gone out the window. No API or MCP access in 2026 unless on Enterprise? Or pay $40 a month +$1 per document. Really? As a Saas product you guys need to really rethink or customers are going to be dropping like flies.

Recent changes to PandaDoc mean that it feels like we're paying twice for a feature. The whole point of PandaDoc is to have a way to reliably collect signatures. Now, when we use the Forms feature for that purpose, we have to purchase tokens. We've been using PandaDoc for several years now, and this is the first time we've had to pay additional monthly costs for this feature that we've been using regularly. It wasn't communicated until after the fact, and even though we have an annual commitment that we're in the middle of, our costs are now different.

We maintained an annual Starter Plan subscription for nearly three years. The platform reliably handled our low-volume needs—generating client orders, managing e-signatures, and issuing authorization letters (under 10 documents monthly). We derived the core value from maintaining over a dozen customized templates to expedite our workflow. Recently, PandaDoc introduced platform updates featuring tools we do not require, while simultaneously restricting the Starter Plan template quota to exactly five. This policy change directly penalizes legacy users and disrupts our operations: Imposed Limitations: Because our existing library exceeds the new 5-template cap, the system now prohibits us from creating new templates. Intrusive Upselling: Executing documents from our existing templates now triggers relentless, mandatory prompts urging us to upgrade to a premium tier. We consider this business practice unacceptable for two specific reasons: PandaDoc refused to grandfather loyal, existing customers into their original plan terms. The return on investment fails to scale. The efficiency we gain from the software does not justify the significantly higher cost of the upgraded plans. By retroactively enforcing this strict template limit, PandaDoc effectively reduced the utility of our paid plan to zero in order to force an expensive upgrade. We remained a satisfied, paying customer until this change. Consequently, we award a 2-star rating. We removed our billing details and will let the current subscription expire without renewal.

The platform itself is easy to use, however the customer support is bad beyond comprehension. I mistakenly got charged for my another annual subscription and i did not use it even for a single moment after my renewal. I contacted them immediately that i got charged and i was not planning to renew at the moment even though i was going to renew later on. They refused to give me a refund and when i expressed my disappointment in their decision, they literally did not give an answer and marked the ticket as resolved. so many people are complaining about the same thing. Rule should be, no matter how good the product is, a company with bad customer support should not be subscribed to.

I rarely write negative reviews, but after a year with PandaDoc, I feel compelled to share my experience for other small business owners. The software itself offers useful tools, but customer support has been consistently slow and often unhelpful. Each time I reached out, responses took several days and rarely resolved the issue fully. When your business relies on a document platform, timely and effective support isn’t optional — it’s essential. I also experienced an unexpected annual renewal charge after initially using a month-to-month plan. When I contacted support to explore reverting back, the response was delayed and ultimately inflexible. After researching further, I’ve seen similar frustrations from other users regarding renewal billing and refund rigidity. While PandaDoc may work well for organizations that rarely require assistance, my experience suggests that support responsiveness and subscription flexibility can be challenges for small business owners. I genuinely wanted this to be a long-term solution, but ultimately, the support structure and billing policies made it difficult to continue.

Started with PandaDoc about December 30th, was pretty good, paid $288 for the starter for a year. The following year, they kicked me up to the highest possible charge, charging my account $1,068. After fighting with them for over a month, I was finally able to not be locked out of my account, which cost me numerous deals. They then refunded the money and I paid $225 for the year. Then again, the literal next day, they changed it to an additional $65 for the most premium offer, which I didn't change. Didn't even log into my account on the 3rd or 4th. Started using it on the 5th, where they demanded another $558 to do the full year at the most expensive plan. Thank God that my payment details expired, but now I'm arguing with them again with an AI robot in their emails to be able to get this solved, and now I can't get any contracts done. Recommend going to any other company. If I can get a refund, I will be doing that.

I feel like management is deliberately hiring saboteurs to make the website as user-unfriendly as possible—everything is done so poorly that it would take extraordinary talent to mess it up this badly!

Pandadoc is easy to sign up to and has some great features, but unfortunately we’ve been experiencing ongoing support issues. For several months now, we’ve been trying to resolve a problem with boxes in contracts floating around. We’ve sent a whole heap of information, including screenshots and HAR files, but there’s still been no resolution. The boxes keep moving, which looks really unprofessional. I’ve tried calling, emailing, submitting tickets online, and a host of other methods over many months, but we still haven’t received any support or solution. We would like to request a refund, but even this has been difficult. Given the cost of Pandadoc and the very limited support, we cannot recommend it.