PandaDoc Reviews | Read Customer Reviews of pandadoc.com

PandaDoc Reviews | Read Customer Reviews of pandadoc.com

PandaDoc reviews

685 approved reviews, newest moderated first

Christopher F.
Jul 28, 2024
Very smooth experience
Very smooth experience The plans are a little bit expensive but the system is very smooth
Report
Cristian S.
Jul 23, 2024
I had an awful experience with them.
I had an awful experience with them.
Response from PandaDocJul 24, 2024
Hi Cristian, I'm sorry to hear you had a bad experience with PandaDoc. Would you be open to sharing more details as to what went wrong during your time as a customer? This feedback is important to us so we can improve our service for current and new customers. If you're open to it, please send us an email at [email protected] and we're happy to chat further.
Report
King
Jul 19, 2024
Great & easy software
Great & easy software
Report
Martin H.
Jul 10, 2024
IGSE
We as one of the companies, using the PandaDoc mainly for creating and submitting our project reports for the clients, are more than happy to use it. This tool gave us an opportunity to become more flexible in our work. Shortly: Using PandaDoc is: 1. Time, and money saving tool. 2. One of the most user friendly app. (even our non IT orientated colleagues are more than able to work with it) 3. Storrage space saving. (dont need to have any hard copies of the documents, or to have your personal harddrive capacity "ocupied" by a lot of GB of "old"& archived documents, and reports.
Report
Dan E.
Jul 4, 2024
Took $735 after I cancelled 3 weeks…
Took $735 after I cancelled 3 weeks ago. Complete horseshit.
Response from PandaDocOct 25, 2024
Hi there, I'm so sorry to hear you had this experience. We are always striving to improve our customer service, so I'd love to get more information from you to see if we can make this right. Feel free to send me an email at [email protected] so I can help troubleshoot what has happened here. Your feedback is important so we can improve our service to other customers. Hope to hear from you soon!
Report
Ana
Jun 15, 2024
Immense versatility of PandaDoc
The versatility of the tool. We're still waiting on some functions we'd like to have integrated within it but it's already the best contract tool in the market at the moment.
Report
American F.
Jun 13, 2024
Take Your Money And Put In Trash!
Take your money and put it in trash. How do you run a Technology Company and does not have a Technical Support Number? Your Chat Support is Worthless=Junk=Trash. Customers don’t have a time to spend hours reading Chat Support responses that make no sense. Oh how about those emails from your Support Team How Can We Help You? It would be very nice if we can talk to a real human that can understand what issues the customers are having. We don’t Care Charge $$$ for the Phone Support but please don’t torture your customers with that Stupid Chat Support! They need to fire the Department Head for Technical Support and start from Scratch. Now you should display this at your Customer Service Meeting.
Response from PandaDocOct 25, 2024
Hi there, I'm so sorry to hear you had this experience. We are always striving to improve our customer service, so I'd love to get more information from you to see if we can make this right. Feel free to send me an email at [email protected] so I can help troubleshoot what has happened here. Your feedback is important so we can improve our service to other customers. Hope to hear from you soon!
Report
Luis B.
Jun 8, 2024
Panda Doc sucks
I have been a PD user for 3 years. I don't recommend it. As soon as you have a technical problem with one of the templates Good Luck getting it solved. You will never hear from them about it. There is no follow up. There is no one who cares there to solve problems. When I contact them again I always get a new agent asking me to explain what issue I am having. There is no records of anything. They suck
Response from PandaDocJun 10, 2024
Hi Luis, I'm so sorry to hear you had this experience. We are always striving to improve our customer service, so I'd love to get more information from you to see if we can make this right. Feel free to send me an email at [email protected] so I can help troubleshoot what has happened here. Your feedback is important so we can improve our service to other customers. Hope to hear from you soon!
Report