PandaDoc Reviews | Read Customer Reviews of pandadoc.com

PandaDoc Reviews | Read Customer Reviews of pandadoc.com

PandaDoc reviews

685 approved reviews, newest moderated first

Colin F.
Dec 19, 2024
Lost business
Lost business, people hated it. Feedback so very damming
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james B.
Dec 17, 2024
Its not a free trial
Its not a free trial, its a demo. This is misleading I am so very disappointed that panda are willing to waste a small business owners time like this! Just did a trial with Yoti Sign and the UX was superior, really smooth & fast process.
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Mr L H.
Dec 6, 2024
I don't recognise at all the negative…
I don't recognise at all the negative comments on here, i've found the document signing aspect of the site wonderful to use, an email exchange at the beginning with customer services was pain free and quick.
Response from PandaDocDec 6, 2024
Thank you for a positive review! We appreciate your business and look forward to working with you in the future.
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Karim B.
Dec 2, 2024
Lang wachten
Na lang wachten toch mijn pakje gekregen
Response from PandaDocDec 6, 2024
Hi Karim, we are a software as a service company, so nothing should be getting shipped to you from us. Would you mind sending me an email so we can chat further about this? My email is [email protected]. I am curious if you've got PandaDoc mixed up with another vendor. Either way, happy to chat about your experience so we fully understand the situation.
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Blake W.
Nov 24, 2024
Careful using this platform, cant delete account yourself
Careful using this, you can't delete your account unless you speak to them. One of those shady SAAS tactics being used and their AI chat support is of zero help
Response from PandaDocDec 2, 2024
Hi Blake, thanks for your feedback and Im sorry to hear you had this experience! If you are trying to cancel your subscription, try following these steps: https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership#h_65b1dcd06e If you still run into issues, feel free to reach out to me at [email protected]
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Josua B.
Nov 8, 2024
Support is absolutely non existing
Support is absolutely non existing. I had urgent issues with a complete degradation of their theme and styles functionality. It took more than 50 min to get through on the chat at which point the service was degraded but still somewhat working. A ticket was then created and within 15 mins after the entire theming and style structure broke down. Not just our custom themes but also the standard themes they ship had lost all functionality. Tried to update the ticket or conversation to no effect. Created another high priority ticket - more than an hour has passed now and not so much as a response. By know it has been hours since the issues began. Seems human support has been scrapped in favor of a non intelligent AI bot. If you have any kind of legal agreements with deadlines - hope to God that something does not break down because then you will be left to your own devices and are better off hoping for divine intervention.
Response from PandaDocNov 8, 2024
Hi Joshua, Im so sorry to hear you had this experience. If you are open to it, please email me at [email protected] and I'm happy to work with our Director of Support to find out what went wrong here.
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Matthew F.
Nov 4, 2024
NO SUPPORT.
NO SUPPORT. I have been submitting urgent requests for support for the last FOUR DAYS. Yet to have a response. What has happened to customer service????
Response from PandaDocNov 4, 2024
Hi Matthew, sincerest apologies about this. We experienced a huge influx of customer support requests, and you should have received an update by now. If you are still struggling with your account, please email me at [email protected] and I'm happy to help support and try to get you back up and running.
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NP
Oct 25, 2024
The worst software company I have dealt…
The worst software company I have dealt with. They are SCAM and money-hungry. I do not recommend subscribing to this product.
Response from PandaDocOct 25, 2024
It's disappointing you've had this experience with PandaDoc. Are you open to sharing more information about your experience? We'd love the opportunity to chat with you, get your feedback and see how we can improve in the future. Please email me at [email protected] and we'll work with you to get to the bottom of this.
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