Paint by CanvasReviews of paintbycanvas.com

I ordered on instagram. It said order today to receive by the 20th December. It is now the 3rd of January and I still haven’t received it. I ordered this as something to do with my niece over Christmas. If they can’t deliver on time they shouldn’t say they can. I contacted them and they never bothered to get back to me. Wasted my money on an activity I couldn’t do. Will never order from here again.

A great experience. We purchased a custom paint by numbers product from Paint by Canvas to replicate a favorite photograph. The package included a 16x20 outlined and numbered canvas, custom mixed paints, brushes, and a reference template. The canvas is well-detailed and allows transition between colors to closely resemble the photograph. The product is top notch. Seeing the canvas develop into a beautiful lasting memory of a favorite moment is a rewarding experience. Paint by Canvas communication and customer service is excellent. Highly recommended

Easy to order. The quality of the paints and canvas is really good. It brings paint by number to a different level.

My gift came quickly when it was ordered. It was also a custom piece! One small mistake I had gotten one wrong paint. I emailed the business on the contact page and they were so quick to help me out and get the correct paint to me! Super impressed with the customer service and the quality of my product! Definitely will order again once my first painting is done!

I ordered a custom Paint by Canvas kit on December 11th, specifically because the website prominently advertised delivery in time for Christmas. This was the entire reason I chose this company. The product was meant to be a meaningful Christmas gift for close friends who had recently lost their dog—something thoughtful and personal in place of a traditional present. The projected delivery date showed it would arrive the week before Christmas, which felt reasonable given the order date and the company’s own stated timeline. These kits are not inexpensive, but I was willing to pay a premium based on the promised turnaround. Fast forward to January 1st, and the order still hasn’t arrived. The new estimated delivery date is January 6th, well after Christmas. This completely defeated the purpose of the gift and created an awkward situation during the holiday gift exchange. To avoid embarrassment, I had to rush out and purchase another not-cheap replacement gift and explain that “another gift was still coming.” What makes this more frustrating: • The shipping estimate was the primary driver behind my purchase. • The company appears to have been overconfident—or inaccurate—about fulfillment timelines during a peak holiday season. • There is a strict no-refund policy on custom orders, which left me feeling trapped once it became obvious the promised delivery window would be missed. • As of writing this review, I still don’t know what the product quality is, so I can’t even evaluate whether the end result will justify the wait. I understand that this may be a small business, but that makes accurate expectation-setting even more important, not less. Advertising Christmas delivery and then missing it by weeks crosses into what feels like a bait-and-switch, whether intentional or not. If you choose to order from Paint by Canvas, do not trust the delivery estimates shown on their site. Assume it will take significantly longer—especially if the timing matters—and plan accordingly.

Beyond my expectations! As someone who has to buy their parents something they dont know they want this was a true gem, and personal 10 / 10. My dad learnt painting in retirement, this way he can make a masterpiece easily of a family favourite ( the cat!)

Awful, ordered a turtle paint by canvas on 15th December intended as aa christmas present. New years eve it still hasnt arrived. Will be charging back on credit card. Ridiculous given the item is sold by the Range so its not as if its a bespoke item

They do a great & timely job. They respond personally if you think you have a problem. Even though I was wrong, they resolved the "issue." Nice folks. Easy to work with. And on top of that - they produce a great product that my wife loves and it helps her cope with what is probably Alzheimers.