Paint by Canvas creates custom Paint by Numbers kits from customers’ own photos, as well as a wide selection of ready-made Paint by Numbers designs.Our custom kits allow customers to turn meaningful photos — such as family moments, pets, travel memories and special occasions — into paintings they can create themselves. Customers can choose from multiple canvas sizes, color options and framed or unframed formats.Each custom design is created from the image submitted with the order and converted into numbered painting areas with a matching set of acrylic paints. Our goal is to make painting approachable and enjoyable, whether you are an experienced painter or picking up a brush for the first time.In addition to custom kits, Paint by Canvas offers ready-made designs across a wide range of themes and styles, along with painting accessories.We serve customers internationally through paintbycanvas.com and provide customer support before and after purchase. If an issue arises with an order, our team reviews the individual case and works with the customer to find an appropriate solution.
Paint by Canvas (paintbycanvas.com) has 220 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
paintbycanvas.com
Website
paintbycanvas.com
Category
Painting & Paper
Location
DE, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I REALLY wanted to give Paint By Canvas a 5-Star Review, because I love the concept of taking a photo, and then getting a high-quality, paint-by-numbers canvas. But their shipping leaves a lot to be desired. I placed my order in early-December (for a Christmas gift). But it took nearly a full month to finally be delivered, and didn't arrive until after New Year's!!! The company's owner sent out a mass email to customers, letting us know our orders would be delayed... but it still made for a disappointing Christmas purchase. Probably won't be shopping with them again, unless they can fix their subpar shipping situation.
Response from Paint by CanvasJan 6, 2026
Hi, we’re sorry that the delivery took longer than estimated. We hope you’ll give us another chance — we’re now better prepared for upcoming busy seasons.
MT
Mark T.
I still have not received any of my…
I still have not received any of my products
JS
J S.
Finally got my painting
Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing my package to another delivery driver and said my package was delivered in person. I thought I was just going to be out $50. After a month and a half and countless emails I finally have the canvas. Hooray!
Response from Paint by CanvasJan 5, 2026
Hi,
We’re sorry for the experience and understand how frustrating this situation is. We are currently looking into this with the shipping carrier.
Unfortunately, we do not have direct control over the carrier’s handling or internal processes, as delivery is managed by a third-party logistics provider. That said, we are actively investigating this with them to clarify what has happened.
Please rest assured that every order is fulfilled. If the original shipment cannot be located or is confirmed lost, we will send a replacement at no cost to you. Our priority is that you receive the product you ordered.
Thank you for your patience while we work to resolve this.
SM
Soraia M.
Delivery Failure and Lack of Support
I rarely leave reviews, but I feel it’s important to share my experience.
Unfortunately, I had a serious issue with the delivery of this order. Although I entered my address correctly, the state was somehow marked as wrong. As soon as I noticed the issue, I contacted the company to try to fix it. This is where the experience became very disappointing.
Customer service was extremely unhelpful. Instead of trying to resolve the issue, they repeatedly told me to contact the delivery company myself, which I did three separate times. I spent 45 minutes on the phone with the delivery company, and they confirmed they made a note on the order and would attempt a second delivery. I patiently waited, but the order never even left the warehouse.
At that point, I contacted customer service again and explained everything clearly. I also mentioned that the order was meant to be a birthday present for my husband and that it did not arrive in time. Since I was about to leave the country for the holidays and still had not received the product, I politely asked for a refund.
I was told that it was entirely my fault and that no refund would be issued. To make matters worse, after I sent a follow-up email, I was never contacted again and did not receive any response.
It has now been 42 days since I placed my order, and I have not received neither the product nor a refund. The lack of communication, accountability, and basic customer support has been extremely frustrating. Mistakes can happen, but how they are handled makes all the difference, and this experience fell far below expectations.
Based on this experience, I do not recommend this company.
Response from Paint by CanvasJan 5, 2026
Hi, sorry about this experience. We sent you an email on December 17 asking you to provide a new delivery address for reshipment, but we haven’t received a response.
AN
Andrew
On the slow boat from China
Ordered a Christmas present from Paint by Canvas, in early December as website guaranteed delivery would be in time for Christmas. However they failed, I had to buy something else and they have refused to refund me.
Everything is made and shipped from China and tracking shows it take a long time to get out of the country. Checking back now, I see others have had the same problem on previous Christmases, I'm not the first.
Next time I will use a service that offers 48hr delivery, as it indicates production is in country.
Response from Paint by CanvasJan 5, 2026
Hi,
We’re sorry for the frustration this caused. We understand how disappointing it is when a Christmas gift doesn’t arrive as expected.
We want to clarify that for custom-made products we never guarantee a fixed delivery date. We provide an estimated delivery timeframe, and unfortunately during the Christmas period that estimate did not hold due to higher-than-expected demand and production volume. We regret that this affected your order and your plans.
Thank you for sharing your experience.
CJ
Claire J.
Wish i had seen these reviews before…
Wish i had seen these reviews before purchasing. Ordered a custom canvas prior to christmas with delivery expected for before christmas as a gift. It has not arrived. Was unable to give my mum a gift because of this. Unable to contact the company. No update on the tracking to say when or if i will recieve it. Seems from the reviews this is a scam.
Response from Paint by CanvasJan 4, 2026
Hi,
We’re very sorry for the disappointment this has caused, especially as this was meant to be a Christmas gift for your mum. We understand how upsetting that situation is.
We want to be clear that we are not a scam. Every single order is produced and delivered. Orders placed close to Christmas experienced longer-than-estimated delivery times due to an unexpected demand peak, and we informed affected customers about this by email at the time.
The temporary backlog has now been cleared, deliveries are running normally again, and we’ve adjusted our processes so we’re better prepared for future seasonal spikes. We truly regret that your experience didn’t reflect the level of service we aim to provide.
Thank you for sharing your feedback.
DH
David H.
Very cool gift
Very cool gift - sturdy canvas frame. Purchased the kit with the extra paints and brushes. Perfect size brushes and 46 different paints. The canvas was framed over about a quarter inch (.25") of wood. I would have preferred a larger frame to make the painting pop from the wall. Outstanding customer service.
PW
Peter W.
Awful don’t bother haven’t received product.
Made an order 11th Dec 25. Christmas present, still hasn’t arrived. Useless company. Have messaged to request an update and have yet to receive a reply.
