Paint by CanvasPaint by Canvas creates custom Paint by Numbers kits from customers’ own photos, as well as a wide selection of ready-made Paint by Numbers designs.Our custom kits allow customers to turn meaningful photos — such as family moments, pets, travel memories and special occasions — into paintings they can create themselves. Customers can choose from multiple canvas sizes, color options and framed or unframed formats.Each custom design is created from the image submitted with the order and converted into numbered painting areas with a matching set of acrylic paints. Our goal is to make painting approachable and enjoyable, whether you are an experienced painter or picking up a brush for the first time.In addition to custom kits, Paint by Canvas offers ready-made designs across a wide range of themes and styles, along with painting accessories.We serve customers internationally through paintbycanvas.com and provide customer support before and after purchase. If an issue arises with an order, our team reviews the individual case and works with the customer to find an appropriate solution.
Paint by Canvas (paintbycanvas.com) has 220 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Kim V.
Niila is an excellent and professional business woman with an excellent product. My dad loved to do paint by numbers and to have a picture that means something to him was the best Christmas gift. There was an issue with delivery. Niila kept me 100% informed and gave a discount for a future order even though this was beyond her control. Great customer service. Thank you.
Christopher N.
Niila is an exemplary entrepreneur. The delivery was a little late due to a huge backlog of orders and he emailed to apologise about the delay. There was no need to apologise but the fact he cared about the customer experience over anything shows his ethics are in the right place. Would definitely recommend to friends. Support small businesses
TiaRenee
If I could give a negative star review for this business I would. I ordered 2 Custom, 48 color kits on December 4 as Christmas gifts for out of town guest who would be staying in my home. I received a “thanks for the order” email from the owner, Nila, but there wasn’t an order number or receipt. A few days before Christmas I received what I prefer to call the “screw you” email letting me, and many others, know we probably won’t get our order for Christmas and they accept they failed everyone (unless you paid for express shipping), but they promise you will eventually get your order. The email goes on to say that they understand you may never trust them again, but if you do they will give you 35% off of a new order. I think if they were really sincere, they would have issued a partial refund. To add insult to injury, they have sent out marketing emails trying to upsell your unfulfilled order by buying sprays and sealers. What really was the kicker for me is when I looked at their Instagram page and they had a post about all their angry customers but how one of them sent a message saying people shouldn’t get upset about their failure and should instead remember the reason for the season. Personally, I found that a little offensive by trying to make it seem as all the people who have been put in a very disappointing and awkward position by not having the gifts they paid for should feel a sense of shame for not remembering that Christmas isn’t about gifts. I left a comment saying as much on their Instagram and explained those kits were gifts for out of town guest who wouldn’t be able to stay and wait for them as they had to leave for home. I also stated they failed to answer several email inquiries or provide me with an order number. They blocked me. None of their post have comments - no doubt they have been deleted and blocked too. I wish I had read the reviews better because I would have seen this is something they do every Christmas - take money for orders with a total lack of concern if they ever fulfill their obligation in time. It’s like a money grab. UPDATE: My response to owners response: As the saying goes, “Talk is cheap and actions speak louder than words” - especially when customer reviews show the same thing happened last Christmas 2024. If the owner, Nila, of Paint By Canvas, is genuinely remorseful by this epic failure, the least she could do, (and be more than willing to do), is to compensate me the extra $20-$30 in shipping charges I will incur by having to ship the two kits I ordered from VA to Savannah, GA and Washington, DC now that the recipients have left and gone home and it is now 11pm, 12/28 and I’m still waiting on my purchases that were not even received by the carrier until after 6pm on 12/22 - a full 18 days after I placed my order! 🤯I will be happy to provide dated USPS receipts as proof of the extra expense her business has caused me. That would certainly be a sincere and ethical effort towards making things right rather just telling all the people who have complained “sorry.” 😉 Another reviewer researched this company and found the orders ship from China, which makes Paint By Canvas just a middleman company, and would also explain the extreme delays. Nila says she believes in transparency. With that in mind, perhaps she should tell customers there may be extreme delays on their orders because they are shipping from China. This is also likely the reason they don’t sell on Amazon, because Amazon would not allow this type of thing from their sellers as it would degrade their reputation.
Response from Paint by CanvasDec 27, 2025
Hi, We’re genuinely sorry for the frustration and disappointment this caused, especially with gifts meant for Christmas. That was never the experience we wanted to create. Our intention with the email you mention was to be open and transparent. We experienced an unexpectedly high volume of custom orders in a short period, which caused delays beyond the original delivery estimates. We felt it was more respectful to inform customers directly about the situation rather than leave people waiting without any explanation. We still stand by that decision, even though we fully understand how upsetting that message felt so close to Christmas. Regarding the other points you raised: our marketing emails are sent automatically to all customers and aren’t manually targeted based on individual order status. As for social media, comments are moderated automatically and repeated or duplicated posts can be flagged as spam by the system without manual action. We take responsibility for the delay and for the disappointment it caused, and we appreciate you sharing your experience. Your feedback is taken seriously, and we’re truly sorry this situation overshadowed what should have been a positive experience.
Dean W.
I’ve ordered from other hobby sites before, and none have matched the customer service and speed I’ve had here. Niila has been incredible. I’ve had to reach out a couple of times, and every time it’s been him helping me. After five orders (don’t judge), I actually went and signed up for the loyalty program.
Carolyn M.
I was so excited to find this for my husband for Christmas! He loved it! My whole family thought it was the coolest gift! There was a little hiccup in shipping but contacted company, they investigated and they made sure it was addressed! It came in time for Christmas! What a fun gift!
Joanna
Terrible. 19 days and counting. No order. The vaguest tracking system ever. At least if they gave me tracking via fedex, ups, etc., I would be able to see where it even is! Instead it says absolutely nothing which is beginning to make me wonder if it is even shipped or coming? I guess I will be calling my credit card company after Christmas if Ive been scammed and ripped off. And 35% off next time as an “apology” doesn't cut it. Like someone said previously, make it right and express ship it to people. There will not be a next time! I never got the first time!
Response from Paint by CanvasDec 25, 2025
Hi, We’re truly sorry for the delay and for the frustration this has caused and we apologize that this has affected your confidence in the delivery. As communicated to customers who ordered during that period, some custom paint by number orders experienced delays beyond the original estimated timeframe. We take responsibility for that and regret that our delivery estimate did not hold in this case. Every order is produced and shipped, and delays are never taken lightly. We appreciate you sharing your experience and are sorry it didn’t meet your expectations.
Customer
Well, I can’t comment on the item yet because it hasn’t arrived!!!! I purchased it as a Christmas gift, and when I ordered, it stated it would arrive before Christmas. Here it is Christmas Eve, still has not arrived, so I had to run out and purchase a last-minute gift for the recipient. I am not pleased! When I reached out, they noted that I hadn’t selected express shipping so therefore there was nothing they could do. I responded that had it not indicated it would be here in time for Christmas, I would have selected express shipping, even though I did not see that as an option. Totally useless customer service.
Response from Paint by CanvasDec 25, 2025
Hi, We’re truly sorry this didn’t arrive in time for Christmas and for the disappointment it caused. We understand how frustrating it is to have to find a last-minute replacement gift, especially when your expectations were different at the time of ordering. Some custom paint by number orders placed during that period experienced delays beyond the original delivery estimate, and we take full responsibility for that. We regret that our estimate did not hold in this case and that this impacted your holiday plans. Thank you for sharing your experience. We’re genuinely sorry it fell short of what you expected.
Marty
Great product and service. I've just received my 3rd painting. Love to spend relaxing time painting these. Had a problem with one dried paint on one of them; got immediated response to make good although shipping took awhile. Friends and family are blown away by the ones I've painted.
