Paint by CanvasReviews of paintbycanvas.com

Really appalled at the way this company has dealt with my order. A canvas was ordered on 11th December, supposedly delivered by Xmas… and has still not arrived! Wouldn’t refund as it’s a customised product and so sent another which was to arrive 27th January. No updated tracking information was provided so I couldn’t follow it and it’s still not arrived. Emailed on 4th and 15th February asking again for a full refund and no response. Then they have the audacity to send me emails asking how my canvas turned out! Clearly they can't cope with logistics or customer service. Their lack of speed in trying to resolve this is terrible. Awful customer service, awful communication and awful experience.

Excellent customer service BECAUSE the last mile carrier placed my paint kit front of driveway between a full recycle bin and a full trash bin!! Clearly the trash hauler threw it right in the truck with the trash!!! Speedx delivery is not responding BUT Paint by Canvas remedied the problem immediately by sending another kit. Hopefully a different last mile carrier will be used this time. I’m still after them for an explanation for such a ridiculous delivery. Paint by Canvas, however, ROCKS

I had a really good experience with this company. The shipping was not super fast, but it was just before Christmas so I imagine they were swamped, also my order was custom. I ordered from another paint by numbers company at the same time to try them out and that order took a lot longer and arrived really damaged. Overall, the quality and customer service of Paint by Canvas was top notch and so much better than the other company I purchased from. And I LOVE my painting!

Very disappointed! Ordered a custom painting on the promise it would arrive before Christmas, this didn't happen. It eventually arrived a few days after Christmas so I reached out via their contact us page, as I no longer needed the painting due to having to source an alternative present last minute and still no response almost 2 weeks into the new year. My advice would be, dont bother with this company and use one of their many other competitors.

Paint by Canvas was extremely late for an order that I made well in advance for Christmas. They had a delay and pointed blame on their manufacturer, instead of taking ownership and providing or offering a refund or discount. My shipment/order finally arrived after Christmas but their customer service refused to offer any type of apology or refund or even a discount for my next order. Needless to say, I will never order from this company again.

excellent product absolutely loving the painting very good quality and great communication from paint by canvas and will definitely be buying more

Paining arrived 2 days ago, way beyond Christmas, way beyond what they promised...would not ever use them again

It would appear that there was some type of change in this company recently to cause this many 1 star reviews of items not showing up, lost in tracking, etc. I too have never received the product I ordered December 4 and paid a lot of money for. They kept saying to check tracking, however, there are no updates. Now they say they will ship new product, but I don't believe it. I tried to contact BBB as I thought this was an American company, but apparently it's out of Finland according to BBB. Hopefully they finally ship the order that I paid for and it will be a present for next Christmas. So disappointed.